Renewals Operations Leader — Global Forecasting & Expansion

Mimecast North America, Inc.; Maryland; On-site; USD 132,000 - 198,000; Full time

Benefits offered by this job

Benefits

Incentive plans

Job summary

Mimecast North America, Inc. is seeking a Sr. Manager, Renewal Operations to lead the renewals backbone, forecasting, and performance reporting from Lexington, MA.

You will design territory frameworks for a new BPO renewals model and partner with Sales, RevOps, Finance, CS, and Legal to ensure consistent renewal processes across regions. This role emphasizes cross-functional leadership, data-driven decision making, and a path to scalable, global renewal operations.

Qualifications

• Experience owning recurring-revenue forecasting and reporting in renewals or revops.
• Proven ability to build processes or teams from scratch.
• Practical command of Commit, Best Case and Upside forecasting and renewal rates.
• Hands-on Salesforce and BI experience; dashboards builder.
• Experience scaling ops across NA, EMEA and APAC.
• Strong communication with senior leadership and cross-functional alignment.
• Experience designing processes for outsourced or BPO teams.
• Bachelor's degree in business or related field or equivalent.

Responsibilities

• Establish a renewals forecasting process with clear definitions and cadence.
• Build and maintain reports on renewal rates, attrition, churn and performance.
• Set the rhythm for weekly forecasts, monthly reviews and quarterly planning.
• Design territories, quotas, handoffs and quality standards for a BPO team.
• Work with BPO vendor on workflows, access, reporting and SLAs.
• Plan expansion of NA renewals into EMEA and APAC with regional leaders.
• Identify dashboards and automation for forecasting and territory management.
• Align renewals with Sales, RevOps, Finance, CS and Legal on planning.
• Drive adoption of new processes through training and documentation.

Skills

Forecasting

Renewals Ops

Cross-functional

Leadership

SaaS experience

Education

Bachelor's degree in business

Equivalent experience

Tools

Salesforce

Snowflake

Tableau

Job description

Mimecast North America, Inc. is seeking a Sr. Manager, Renewal Operations to lead the renewals backbone, forecasting, and performance reporting from Lexington, MA.

You will design territory frameworks for a new BPO renewals model and partner with Sales, RevOps, Finance, CS, and Legal to ensure consistent renewal processes across regions. This role emphasizes cross-functional leadership, data-driven decision making, and a path to scalable, global renewal operations.