Senior Manager, Renewal Operations

Mimecast North America, Inc.; Maryland; On-site; USD 132,000 - 198,000; Full time

Benefits offered by this job

Benefits

Incentive plans

Job summary

Mimecast North America, Inc. is seeking a Sr. Manager, Renewal Operations to lead the renewals backbone, forecasting, and performance reporting from Lexington, MA.

You will design territory frameworks for a new BPO renewals model and partner with Sales, RevOps, Finance, CS, and Legal to ensure consistent renewal processes across regions. This role emphasizes cross-functional leadership, data-driven decision making, and a path to scalable, global renewal operations.

Qualifications

• Experience owning recurring-revenue forecasting and reporting in renewals or revops.
• Proven ability to build processes or teams from scratch.
• Practical command of Commit, Best Case and Upside forecasting and renewal rates.
• Hands-on Salesforce and BI experience; dashboards builder.
• Experience scaling ops across NA, EMEA and APAC.
• Strong communication with senior leadership and cross-functional alignment.
• Experience designing processes for outsourced or BPO teams.
• Bachelor's degree in business or related field or equivalent.

Responsibilities

• Establish a renewals forecasting process with clear definitions and cadence.
• Build and maintain reports on renewal rates, attrition, churn and performance.
• Set the rhythm for weekly forecasts, monthly reviews and quarterly planning.
• Design territories, quotas, handoffs and quality standards for a BPO team.
• Work with BPO vendor on workflows, access, reporting and SLAs.
• Plan expansion of NA renewals into EMEA and APAC with regional leaders.
• Identify dashboards and automation for forecasting and territory management.
• Align renewals with Sales, RevOps, Finance, CS and Legal on planning.
• Drive adoption of new processes through training and documentation.

Skills

Forecasting

Renewals Ops

Cross-functional

Leadership

SaaS experience

Education

Bachelor's degree in business

Equivalent experience

Tools

Salesforce

Snowflake

Tableau

Job description

Sr. Manager, Renewal Operations

About Mimecast

The work people build is worth protecting, and it's harder to protect than it used to be. AI agents now move at machine speed with human-level access, and a small slip-up can become a very public one. We disrupt cybercriminal activity before that happens. We think fast, go big, and always demand more of ourselves. We work hard, deliver, and repeat. We grow with real determination and put success well within reach. We push each other to be better and expect to be pushed back, in a community built on respect, where everyone is counted.
Work Protected.

Overview

You'll build the operational backbone of Mimecast's renewals business. Reporting to the Senior Director of Renewals, you'll establish forecasting, performance reporting and a regular operating cadence; design the territory, target and process framework for a new BPO renewals resource model; and plan the expansion of today's North America renewals function into EMEA and APAC. You'll work with Sales, RevOps, Finance, Customer Success and BPO partners to bring consistency and visibility to a function that's still taking shape. The role is based in our Lexington, MA office, with increased in-office attendance during quarter-end weeks for forecasting, reporting and leadership reviews.

What You'll D o

• Establish a renewals forecasting process, including Commit, Best Case and Upside definitions, submission cadence and roll-ups that give leadership a repeatable view of renewal health.
• Build and maintain reporting on gross and net renewal rates, attrition, churn drivers, at-risk pipeline, and rep and team performance with RevOps and the Salesforce and Snowflake reporting teams.
• Set the rhythm for weekly forecast calls, monthly business reviews and quarterly planning, with pre-reads and follow-up that keep decisions moving.
• Design territories, quotas or targets, handoffs, escalations and quality standards for a new BPO-based renewals team.
• Work with the BPO vendor and internal teams on workflows, tooling access, reporting, SLAs, QA and performance reviews.
• Plan the process, systems, staffing and localization needed to extend the North America renewals model into EMEA and APAC, sequencing the rollout with regional leadership.
• Identify and help implement dashboards, systems and automation for forecasting, reporting and territory or target management as the organization scales.
• Align renewal operations with Sales, RevOps, Finance, Customer Success and Legal on planning, compensation and forecasting processes.
• Drive adoption of new processes and tools through training, documentation and communication.

What You'll Bring

• Experience owning recurring-revenue forecasting and reporting in renewals, sales or revenue operations, with the autonomy to build processes rather than only maintain them; SaaS or cybersecurity experience is valuable.
• A track record of building processes, teams or systems from scratch and making decisions amid ambiguity and limited precedent.
• Practical command of Commit, Best Case and Upside forecasting, gross and net renewal rates, and the discipline to maintain a consistent team cadence.
• Hands‑on Salesforce and reporting or BI experience, such as Snowflake or Tableau, including building dashboards rather than only consuming them.
• Exposure to scaling operations across regions, with awareness of differences in renewal cycles, contracting and ways of working across North America, EMEA and APAC.
• The ability to communicate clearly with senior leadership, build alignment across Sales, Finance and Operations, and manage concurrent forecasting, BPO and global‑expansion workstreams.
• Experience designing processes, territories or performance frameworks for outsourced or BPO teams is strongly preferred.
• A bachelor's degree in business, finance or a related field is preferred; equivalent experience is also considered.

The base salary range for this position is 132,000 - 198,000 USD plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly.

Belonging at Mimecast

Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application.

If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing [e-mail].

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.