Manager, Renewals: Drive Revenue & Renewal Excellence

Versaterm; Mesa (AZ); On-site; USD 110,000 - 160,000; Full time

Job summary

Versaterm in Mesa, AZ seeks a Manager, Renewals to lead the renewals function end-to-end. You will own renewal strategy, execution quality, risk management, and revenue protection, partnering with Customer Success, Sales, Legal and Finance to align renewal motions with NRR goals.

You will define standards, coach a team of Renewals Specialists, and ensure accurate pricing and timely renewals across customer segments.

Qualifications

• Bachelor's degree or equivalent experience.
• 5-8 years in renewals or related fields, with at least 3+ years in people leadership.
• Strong understanding of recurring revenue models, retention metrics, and renewal forecasting.
• Experience managing complex contracts, MSAs, amendments, and enterprise renewals.
• Experience evaluating and automating renewal processes with AI.

Responsibilities

• Define and maintain standards for the renewal lifecycle, including initiation timing, handoffs, approvals, and execution.
• Ensure renewals are initiated well in advance of contract expiration, aligned to customer procurement requirements.
• Establish clear roles between Renewals, Customer Success, Sales, Legal, and Finance.
• Scale renewal processes across customer segments and contract complexity.
• Continuously improve renewal playbooks, templates, and workflows to reduce cycle time and risk.
• Own renewal outcomes across the customer base, with accountability for gross retention and revenue continuity.
• Review renewal pipelines to identify risk, delays, or gaps.
• Partner with Customer Success to assess renewal health and support mitigation strategies.
• Escalate high-risk renewals in coordination with Legal, Sales, and Leadership.
• Manage delinquent or at-risk renewals to resolution.
• Lead and develop Renewals Specialists.
• Provide coaching on contract interpretation, pricing execution, and stakeholder communication.
• Build a culture of accountability and proactive ownership of renewal outcomes.
• Oversee renewal pricing execution, including uplifts and discounts.
• Partner with Legal to ensure contract language aligns with standards.
• Modernize legacy contracts through MSAs or amendments as appropriate.
• Support procurement processes for enterprise or public-sector customers.
• Balance customer experience with commercial discipline and risk.
• Ensure renewal data is accurate in Salesforce and related systems.
• Review dashboards and reporting on renewal timing, value, uplift, and outcomes.
• Partner with Finance on forecasting, billing alignment, and revenue recognition.
• Identify trends and translate into process improvements.
• Communicate renewal performance and risks to leadership.

Skills

Renewals leadership

Contract management

Forecasting & analytics

Sales collaboration

CRM Salesforce

Stakeholder management

Process automation

AI awareness

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

Versaterm in Mesa, AZ seeks a Manager, Renewals to lead the renewals function end-to-end. You will own renewal strategy, execution quality, risk management, and revenue protection, partnering with Customer Success, Sales, Legal and Finance to align renewal motions with NRR goals.

You will define standards, coach a team of Renewals Specialists, and ensure accurate pricing and timely renewals across customer segments.