SaaS Renewal Manager — Growth & Retention

Tech Sales Jobs; San Francisco (CA); On-site; USD 77,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Wellbeing stipend

Mental Health benefits

401(k) plan

Education stipend

Flexible vacation time

Paid parental leave

Recharge days

Work from home stipend

Job summary

Gong is seeking a Renewal Manager to own the end-to-end renewal process for SMB customers and drive expansion opportunities. You will collaborate with Digital Customer Success, Sales, and Legal to ensure on-time renewals and optimal customer outcomes.

In this role, you will manage pricing negotiations, leverage data insights, and articulate Gong's value. The role requires strong negotiation skills, a strategic mindset, and the ability to thrive in a fast-paced, high-growth environment.

Qualifications

• 2+ years of experience in renewals, account management, customer success, or sales in a B2B SaaS environment.
• Proven track record of managing and negotiating contracts with a strong renewal/expansion success rate.
• Experience working with Salesforce and Gong, particularly managing opportunities
• Exceptional communication and negotiation skills, able to handle objections and influence decision-makers.
• Strong business acumen, understanding customer needs and financial drivers to craft compelling renewal pitches.
• Highly organized with strong attention to detail, managing a high-volume book of business efficiently.
• Ability to work in a fast-paced, high-growth environment while maintaining a proactive, strategic approach.

Responsibilities

• Own the renewal process from initial outreach to contract execution, ensuring on-time renewals and reducing churn.
• Lead commercial negotiations by developing pricing proposals, overcoming objections, and ensuring win-win contract agreements.
• Drive customer engagement through live interactions, leveraging data insights to reinforce Gong's value and alignment with customer goals.
• Identify upsell and expansion opportunities within existing accounts by uncovering needs for additional seats, products, or services.
• Manage renewal forecasting and pipeline in Salesforce, tracking renewal progress, risks, and deal velocity.
• Collaborate cross-functionally with Digital Customer Success, Sales, and Operations to accelerate renewals and improve processes.
• Develop and refine renewal processes by advocating for system improvements and automation to increase efficiency.
• Mitigate churn risk by identifying at‑risk customers early and executing tailored renewal strategies.
• Manage contract execution workflows, including quote creation, Salesforce opportunity management, order form generation, and tracking contracts to close.

Skills

Renewals

Account management

Negotiation

Communication

Business acumen

Organization

Strategic thinking

High-growth environment

Tools

Salesforce

Gong

Job description

Gong is seeking a Renewal Manager to own the end-to-end renewal process for SMB customers and drive expansion opportunities. You will collaborate with Digital Customer Success, Sales, and Legal to ensure on-time renewals and optimal customer outcomes.

In this role, you will manage pricing negotiations, leverage data insights, and articulate Gong's value. The role requires strong negotiation skills, a strategic mindset, and the ability to thrive in a fast-paced, high-growth environment.