Remote Renewal Manager | SaaS Growth & Retention

Gong; San Francisco (CA); Remote; USD 77,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Wellbeing Fund

Mental Health benefits with therapy/co

401(k) program

Education & learning stipend

Flexible vacation time

Paid parental leave

Company-wide recharge days

Work from home stipend

Job summary

Gong is seeking a Renewal Manager to own the end-to-end renewal process for SMB customers, drive pricing negotiations, and identify expansion opportunities. You will collaborate with Digital Customer Success, Sales, and Operations to streamline renewals and improve retention across a fast-growing organization.

In this role, you will manage renewal forecasts in Salesforce, negotiate win-win terms, and advocate for automation to increase efficiency while reducing churn.

Qualifications

• 2+ years of experience in renewals, account management, customer success, or sales in a B2B SaaS environment.

Responsibilities

• Own the renewal process from initial outreach to contract execution, ensuring on-time renewals and reducing churn.
• Lead commercial negotiations by developing pricing proposals, overcoming objections, and ensuring win-win contract agreements.
• Drive customer engagement through live interactions, leveraging data insights to reinforce Gong's value and alignment with customer goals.
• Identify upsell and expansion opportunities within existing accounts by uncovering needs for additional seats, products, or services.
• Manage renewal forecasting and pipeline in Salesforce, tracking renewal progress, risks, and deal velocity.
• Collaborate cross-functionally with Digital Customer Success, Sales, and Operations to accelerate renewals and improve processes.
• Develop and refine renewal processes by advocating for system improvements and automation to increase efficiency.
• Mitigate churn risk by identifying at-risk customers early and executing tailored renewal strategies.
• Manage contract execution workflows, including quote creation, Salesforce opportunity management, order form generation, and tracking contracts to close.

Skills

Renewals

Account management

Customer success

Sales

Negotiations

Communication

Forecasting

Tools

Salesforce

Gong

Job description

Gong is seeking a Renewal Manager to own the end-to-end renewal process for SMB customers, drive pricing negotiations, and identify expansion opportunities. You will collaborate with Digital Customer Success, Sales, and Operations to streamline renewals and improve retention across a fast-growing organization.

In this role, you will manage renewal forecasts in Salesforce, negotiate win-win terms, and advocate for automation to increase efficiency while reducing churn.