Renewals Manager

Gem; United States; Remote; USD 90,000 - 125,000; Full time

Job summary

A leading company in recruiting technology is seeking a Renewals Manager to enhance customer relationships in a remote role. The position involves managing renewals for SMB customers, ensuring customer satisfaction, and driving sales processes. Candidates should have experience in customer-facing roles within SaaS companies and a strong skill set in negotiation and relationship management.

Benefits

Highly competitive salary & equity

Flexible Time Off program

16 paid holidays including wellness days

Best-in-class medical, dental & vision insurance

$1,200 annual stipend for learning opportunities

16 weeks of Paid Parental Leave

New Parent Perks totaling $1,500

Qualifications

• 3+ years in a customer-facing role at a SaaS company.
• Experience handling objections and negotiations.
• Motivated to drive revenue and exceed quotas.

Responsibilities

• Own a portfolio of SMB renewals and manage updates.
• Proactively engage with customers regarding renewals.
• Maintain accurate renewal forecasts using Salesforce.

Skills

Organizational skills

Communication skills

Problem solving

Customer-centric mentality

Cross-functional collaboration

Tools

Salesforce

Clari

DocuSign

Vitally

Job description

Join to apply for the Renewals Manager role at Gem

Join to apply for the Renewals Manager role at Gem

Role Details

.

Role Details

Location: Remote, United States. This is a remote opportunity with a strong preference for someone based in the San Francisco Bay Area.

Compensation: The annual OTE for this role is $108,000 USD in addition to equity & benefits.

The range displayed on this job posting reflects the minimum and maximum target depending on the location of each candidate. In addition to location, other factors including level, job-related knowledge, skills, and experience will determine compensation.

About Gem

Gem helps talent acquisition teams hire with remarkable speed and efficiency through strategic, data-driven recruiting.

With Gem, teams can automate and personalize candidate communication, unify all recruiting touch points into a single system, and get usable data across the entire hiring process. Gem gives every part of the organization the tools to drive results and showcase their impact. It's why users recognize Gem as one of the highest-satisfaction products on G2 with a 4.8/5.0 rating.

Over 1200 Industry Leaders Including Reddit, Figma, CarMax, Robinhood, And UnitedHealth Group Trust Gem To Fuel Their Growth. The Company Has Raised $148M From Renown Investors Including Accel, Greylock, ICONIQ, Sapphire, And Meritech. And Just As We Strive To Help Our Customers Find Great Talent, We Also Invest In Our Own People And Culture. We Are Proud Of The Culture We’ve Built And Have Recently Been Recognized As

• Forbes America's Best Startup Employers 2024
• Great Place to Work Certified, 2024 - And we landed at number #13!
• Fortune Best Workplaces for Millennials, 2023
  
  

The company has raised $148M in funding from Accel, Greylock, ICONIQ, and more.

The Team & Role

At Gem, we’re passionate about putting the customer at the heart of everything we do. Our Account Management and Retention team is key to making that happen! We're on a mission to build meaningful, long-lasting relationships with our customers, turning them into customers for life.

As a Renewals Manager, you’ll be at the forefront of this mission, owning a portfolio of SMB renewals and ensuring every opportunity is handled with expertise and care. You’ll help shape how we manage renewals, collaborate across departments, and play a role in refining our processes as we scale the account management team. Plus, you'll have opportunities to advance your sales career, gaining valuable experience in both customer relationships and strategic sales management.

You’ll be responsible for managing renewal updates, forecasting, negotiations, and objection handling. You’ll also identify upsell and cross-sell opportunities, demo exciting new products, and collaborate with cross-functional teams to keep renewals on track.

This role is a blend of customer-facing interactions and behind-the-scenes deal strategy, where you’ll create quotes, negotiate terms, and process contracts.

What You’ll Do Day-to-Day

• Take full ownership of your designated portfolio of SMB renewals.
• Engage with customers proactively, answering renewal-related questions clearly and with a customer-first approach.
• Skillfully handle objections and adjust proposals to ensure the best solution for our customers.
• Follow up with customers who may need a little extra nudge to respond to automated renewal outreach, reaching out to new contacts when necessary.
• Maintain accurate renewal forecasts and keep your data up to date in Salesforce, Clari, & Vitally.
• Deliver live demos of new products and take full ownership of expansion opportunities during the renewal process.
• Deliver live demos of new products to customers, and own all expansions at renewal.
• Drive your personal growth in the sales world by advancing your skills in relationship management, negotiation, and strategic account expansion.
  
  

About You

• 3+ years in a customer-facing role at a SaaS company, preferably in a renewal or sales capacity.
• Motivated to drive revenue and exceed renewal and expansion quotas.
• Exceptionally organized, with excellent written & verbal communication skills
• Demonstrated ability to think critically and understand the big picture, taking into account the perspectives of various stakeholders.
• A track record of creative problem solving skills in a high-velocity environment
• Customer centric mindset, with an ability to build lasting customer relationships
• Strong cross functional skills, with a track record of working collaboratively towards shared goals
• Experience using sales tools (e.g. Clari, Salesforce CPQ, DocuSign, Vitally, or similar tools)
• Experience in the Recruiting or HR technology space is a plus!
  
  

Benefits

• Highly competitive salary & equity
• 10-year window to exercise your stock options
• Supportive Flexible Time Off program
• 16 paid holidays, including regular company-wide wellness days
• Best-in-class medical, dental & vision insurance
• $1,200 annual stipend for learning and development opportunities
• 16 weeks of Paid Parental Leave for birthing and non-birthing parents
• New Parent Perks totaling $1,500 and flexibility upon return to work
  
  

Gem is an equal opportunity employer. We celebrate our inclusive work environment and encourage folks of all backgrounds and perspectives to apply. At Gem, we’re committed to having an inclusive and transparent environment where every voice is heard and acknowledged. We embrace our differences, and know that our diverse team is a strength that drives our success.

Gem is committed to developing a barrier-free recruitment process and work environment. If you require any accommodation, please email us at [e-mail] and we’ll work with you to meet your accessibility needs.

Gem’s Candidate Privacy Notice

By clicking “Submit Application”, you acknowledge and agree that you have read and understand Gem’s Candidate Privacy Statement, including the information provided on how Gem processes your personal data and your related rights as set forth therein.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Software Development

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