Renewals Manager, East - (Remote - US)

Jobgether; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Renewals Manager to oversee the renewal process for key customer accounts. This role involves collaborating with Customer Success Managers and cross-functional teams to ensure timely renewals and minimize churn. The ideal candidate will have a strong background in SaaS renewals and customer retention strategies, along with excellent negotiation skills. Join a dynamic team that values innovation and provides comprehensive benefits, including equity ownership and flexible work arrangements. This is a fantastic opportunity for a self-starter looking to make a significant impact in a growing company.

Benefits

Equity ownership (RSUs)

100% employer-paid healthcare

12 weeks of paid parental leave

Flexible PTO

Access to mental wellness resources

Monthly stipends for wellness

401(k) plan or pension schemes

Remote work flexibility

Qualifications

• 2-4 years of experience in SaaS renewals with a track record of exceeding targets.
• Strong understanding of customer success and retention strategies.

Responsibilities

• Manage the renewal process for key customer accounts, ensuring timely renewals.
• Collaborate with teams to assess customer health and identify risks.

Skills

Customer Success Strategies

Negotiation Skills

Contract Management

Data Analysis

Communication Skills

Problem-Solving

Education

Bachelor's Degree

Tools

Salesforce

Job description

Jobgether has ALL remote jobs globally. We match you to roles where you're most likely to succeed, and provide feedback on every application to help you learn. No more guesswork, application black holes, or recruiter ghosting in your job search.

For one of our clients, we are looking for a Renewals Manager, East, remotely from the United States.

As a Renewals Manager, you will be responsible for managing the full renewal process for a portfolio of key customer accounts. Working closely with Customer Success Managers, Account Executives, and other teams, you will ensure timely renewals, minimize churn, and identify opportunities for expansion. Your role will involve leading renewal negotiations, tracking key metrics, and addressing customer risks. This is an ideal opportunity for a self-starter who understands SaaS renewals, customer retention strategies, and is skilled at building trusted relationships with clients.

Accountabilities:

1. Manage the renewal process for a portfolio of accounts, ensuring timely renewals and minimizing churn.
2. Collaborate with Customer Success Managers to assess customer health and identify potential risks or opportunities prior to renewal dates.
3. Lead renewal negotiations, including pricing adjustments and contract terms, and explore opportunities for expansion.
4. Work with cross-functional teams such as Legal, Finance, and Sales Operations to ensure smooth contract processing.
5. Proactively identify at-risk accounts and create actionable plans to mitigate churn.
6. Track renewal metrics, including retention rates, renewal cycle times, and upsell/cross-sell performance, providing insights to leadership.

Qualifications:

1. 2-4 years of experience in a SaaS Renewals Manager role or equivalent, with a proven track record of exceeding renewal targets.
2. Strong understanding of customer success and retention strategies, with the ability to manage complex customer relationships.
3. Expertise in negotiation and contract management, aiming for win-win outcomes.
4. Data-driven mindset, with proficiency in CRM tools (e.g., Salesforce) and analytics platforms.
5. Excellent communication skills, both verbal and written, with the ability to articulate value propositions and renewal strategies.
6. Strong problem-solving and critical-thinking abilities, with a proactive approach to addressing challenges.

Benefits:

1. Equity ownership (RSUs) in a growing company.
2. 100% employer-paid healthcare, vision, and dental insurance coverage for full-time employees and their dependents.
3. 12 weeks of paid parental leave, with additional pregnancy disability leave for birthing parents.
4. Flexible PTO and a sabbatical program.
5. Access to mental wellness resources, professional coaching, therapy, and an Employee Assistance Program.
6. Monthly stipends for wellness and work-related expenses.
7. 401(k) plan or pension schemes, depending on country of employment.
8. Remote work flexibility with opportunities to work from anywhere in the United States.