Technical Account Manager, ZenGRC

ZenGRC; San Francisco (CA); Remote; USD 90,000 - 130,000; Full time

Job summary

ZenGRC is seeking a Technical Account Manager to enhance customer satisfaction and retention. The role involves strategic advisory, relationship management, and ensuring customers maximize the value of ZenGRC's platform. Ideal candidates will have SaaS experience, particularly in compliance and risk management, and possess strong communication and project management skills.

Benefits

Competitive salary and equity

Full benefits (medical, dental, vision)

Unlimited PTO, paid sick days, 11 holidays

Qualifications

• 3–5 years of experience in Customer Success or Technical Account Management.
• Experience supporting SaaS platforms related to risk, audit, or compliance.
• Ability to explain complex concepts simply.

Responsibilities

• Own the overall success and satisfaction of your customer portfolio.
• Serve as the primary strategic and technical point of contact for customers.
• Identify upsell and expansion opportunities.

Skills

Customer Success

Technical Enablement

Stakeholder Management

Project Management

Communication

Education

Bachelor's Degree

Tools

Jira

Salesforce

Pendo

Metabase

Job description

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About ZenGRC:
Founded in 2009, ZenGRC is a leading governance, risk, and compliance (GRC) SaaS solution provider, offering two robust products: ZenGRC and ZenGRC Pro. Recognized for its in-house GRC expertise, ZenGRC delivers Simply Powerful GRC solutions that guide organizations through compliance with ease and efficiency.

ZenGRC stands out by offering a single price for comprehensive access to all modules and frameworks, ensuring users benefit from a seamless and cost-effective experience. Dedicated to simplifying GRC processes, ZenGRC continues to innovate and support organizations in achieving compliance and managing risk effectively.

About the Role:
At ZenGRC, our Technical Account Managers (TAMs) play a pivotal role in helping customers realize the full value of our platform while driving an exceptional post-sales experience that prioritizes retention, expansion, and advocacy. TAMs are strategic advisors who combine relationship management with the ability to navigate technical conversations, ensuring that customers, especially those in risk, audit, and compliance, drive meaningful outcomes throughout their journey with ZenGRC.
This role is not about hands-on configuration or implementation work (we have a world-class Customer Solutions team for that). Instead, TAMs bridge the gap between business goals and technical capabilities, enabling customers to adopt and optimize ZenGRC with confidence.
You'll work closely with teams across Customer Support, Customer Solutions, Renewals, Product, and Engineering to deliver a unified customer experience anchored in measurable success.

What You'll Do:

1. Own the overall success and satisfaction of your customer portfolio—ensuring adoption, retention, and renewal outcomes.
2. Serve as the primary strategic and technical point of contact for a portfolio of customers, building relationships and driving long-term satisfaction and retention.
3. Partner with Customer Solutions Experts on onboarding plans and execution.
4. Help customers translate their compliance, audit, or risk-related goals into actionable workflows using ZenGRC.
5. Deliver a consistent cadence of value—whether through check-ins, roadmap reviews, or feature education.
6. Guide customers through best practices, usage patterns, and onboarding milestones, working cross-functionally to resolve challenges.
7. Build relationships with key customer stakeholders across Compliance, Risk, IT, and Security teams.
8. Identify upsell and expansion opportunities, working alongside the Renewals Manager and product experts to grow ARR.
9. Act as a voice of the customer internally by providing feedback to our Product and Engineering teams, influencing roadmap and prioritization.
10. Monitor customer health signals and identify risks to proactively mitigate churn.

What We're Looking For:

1. 3–5 years of experience in Customer Success, Technical Account Management, Solutions Consulting, or related SaaS roles.
2. Strong understanding of software adoption, stakeholder management, and technical enablement.
3. Experience supporting risk, audit, or compliance-related SaaS platforms.
4. Exposure to GRC tools or frameworks like SOC 2, ISO 27001, NIST, or HIPAA.
5. Ability to explain complex concepts simply—especially around workflows, integrations, and use case alignment.
6. Strategic thinker who is comfortable advising customers at multiple levels of seniority, including InfoSec and Compliance leaders.
7. Strong organizational and project management skills; able to manage competing priorities and deadlines.
8. Experience integrating AI into your daily work while consistently looking for ways to improve existing workflows.
9. Comfortable discussing technical concepts like APIs, integrations, and automation workflows, and translating them into customer outcomes.
10. Ability to manage multiple customer accounts, prioritize proactively, and drive strategic conversations with confidence.
11. Cross-functional collaborator—able to partner effectively with Product, Support, and Revenue teams.

Bonus Points For:

1. Experience collaborating with or supporting technical teams on product feedback.
2. Familiarity with tools like Jira, Salesforce, Pendo, Metabase, or other integration-heavy platforms.
3. Experience in a high-growth, fast-paced SaaS environment.

Benefits (US-Based Employees):

1. We are committed to the health and safety of our people. Our people are mostly working remote, collaborating online and connecting over video, as they continue to deliver high-quality technology solutions.
2. Competitive salary and equity (we want everyone to be a stakeholder).
3. Full benefits (medical, dental, vision, 3% 401k match, wellness offerings, etc.).
4. Unlimited PTO, paid sick days, 11 holidays.
5. Collaborating with smart coworkers that put customers first.

Equal Employment Opportunity Statement:

We value a diverse environment. ZenGRC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizenship or immigration status, disability status, genetics, protected veteran, sexual orientation, gender identity or expression, or any characteristic protected by federal, state or local laws.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.

ZenGRC will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. All resumes submitted to ZenGRC will be retained for 6 months (12 months with your consent) after submission for recruitment purposes. Should you wish for us to remove your personal data from our recruitment database, please email us directly at [e-mail].