Renewals & Growth Specialist - Education SaaS

Cengage Group; Columbus (OH); On-site; USD 33,000 - 43,000; Full time

Job summary

Cengage School in Columbus, OH, is seeking a Subscription Renewal Specialist to drive renewals through proactive engagement and strategic prioritization. You will work with sales and internal teams to minimize churn and grow revenue by handling renewal opportunities across the product portfolio.

The role requires strong organization, excellent communication, CRM experience, and the ability to manage multiple renewals. Join a team focused on customer happiness and long-term edtech success.

Qualifications

• Strong organizational skills with the ability to manage multiple renewals.
• Excellent written and verbal communication skills.
• Experience managing CRM systems and maintaining clean, detailed data.
• Ability to prioritize work based on urgency, value, and customer risk.
• Strong collaboration skills and ease working across sales and internal groups.
• Customer-focused attitude with a proactive approach to problem-solving.
• Capacity to acquire and maintain comprehensive product understanding to assist with renewals and growth discussions.

Responsibilities

• Own and manage renewal pipeline with CRM dashboards and track contacts, opportunities, quotes, and stages.
• Maintain detailed notes on all customer interactions (calls, meetings, emails, renewal activity).
• Execute renewal strategies by progressing opportunities through defined stages and prioritizing by value and risk.
• Manage high-volume inbox with 24-hour response time goal.
• Prioritize high-value renewals to improve retention and revenue.
• Hold monthly sessions with sales to review renewal progress and plan strategies.
• Collaborate with sales and internal teams to stay current on systems and processes.
• Attend bi-weekly Southeast and Northeast meetings for renewal updates.
• Develop product knowledge to identify expansion opportunities during renewal.
• Log and track all customer activity in CRM for reporting and forecasting.

Skills

Organizational skills

Written communication

Verbal communication

CRM management

Data management

Prioritization

Cross-functional collaboration

Customer focus

Product knowledge

Job description

Cengage School in Columbus, OH, is seeking a Subscription Renewal Specialist to drive renewals through proactive engagement and strategic prioritization. You will work with sales and internal teams to minimize churn and grow revenue by handling renewal opportunities across the product portfolio.

The role requires strong organization, excellent communication, CRM experience, and the ability to manage multiple renewals. Join a team focused on customer happiness and long-term edtech success.