Renewals & Growth Advocate

SmartBear; Somerville (MA); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Career growth opportunities

Celebration of team culture

Flexible vacation policy

Job summary

A leading software solutions company in Somerville, Massachusetts is seeking a Renewals Specialist to build and maintain customer relationships, driving retention and loyalty for their software products. Ideal candidates will have 1-2 years in a customer-facing role, a bachelor's degree, and strong interpersonal skills. This position promises a dynamic work environment with career growth opportunities and a focus on ethical practices and social responsibility.

Qualifications

• 1-2 years of experience in a customer facing role.
• Sales, account management or customer success experience, especially in software, a plus.
• Ability to consult with customers remotely or onsite.

Responsibilities

• Engage with customers to align goals with our solutions.
• Drive customer use and adoption of software.
• Expand customer accounts by identifying needs and selling additional products.

Skills

Customer focus

Interpersonal skills

Analytical skills

Communication skills

Education

Bachelor’s degree or equivalent experience

Job description

A leading software solutions company in Somerville, Massachusetts is seeking a Renewals Specialist to build and maintain customer relationships, driving retention and loyalty for their software products. Ideal candidates will have 1-2 years in a customer-facing role, a bachelor's degree, and strong interpersonal skills. This position promises a dynamic work environment with career growth opportunities and a focus on ethical practices and social responsibility.