Renewals Coordinator

Prometheus Group; Raleigh (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

HSA medical plan

Dental coverage

Life insurance

Short-term disability insurance

Retirement plan with company matching

Casual dress environment

Half-Day Fridays

Paid Time Off (PTO)

Team outings and events

Job summary

Prometheus Group is seeking a Renewals Coordinator to manage a high volume of customer renewals, ensuring contract accuracy and smooth lifecycle support. The role collaborates across Sales, Customer Success, Finance, and Legal to resolve issues and drive retention.

You will prepare renewal quotes, coordinate signatures, and maintain precise customer data in CRM and systems. The position offers growth in a fast-growing SaaS organization with a process-driven environment.

Qualifications

• Attention to detail with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong organizational skills and a commitment to accuracy and follow-through.
• Excellent written, verbal, and interpersonal communication skills.
• Customer-focused mindset with professionalism in customer-facing interactions.
• Ability to quickly learn new software systems, tools, and processes.
• Strong problem-solving skills and a proactive approach to issue resolution.
• Experience working with CRM platforms and customer data management is preferred.
• Natural curiosity and a desire to understand customer needs, business operations, and renewal best practices.

Responsibilities

• Prepare and distribute renewal quotes well in advance of contract expiration dates.
• Manage renewal-related contract documentation, obtain customer signatures, and coordinate purchase orders and invoicing activities.
• Respond to customer inquiries regarding renewals and ensure timely resolution or escalation as appropriate.
• Maintain accurate customer, contract, and renewal data within CRM and other business systems.
• Process standard contract amendments, co-terminations, and other administrative updates.
• Monitor renewal and auto-renewal activity to identify and resolve billing discrepancies, contract alignment issues, and potential risks.
• Partner cross-functionally with Sales, Customer Success, Finance, and Legal teams to ensure a smooth and efficient renewal process.
• Develop a strong understanding of Prometheus Group’s products, customers, and contract structures.
• Coordinate customer business reviews and support initiatives aimed at improving customer health and retention.
• Identify opportunities to improve renewal processes, data quality, and operational efficiency.

Skills

Attention to detail

Organizational skills

Communication skills

Customer-focused

Learn new software

Problem-solving

CRM experience

Spanish/Portuguese (nice to have)

Job description

Prometheus Group is seeking a highly organized, detail-oriented Renewals Coordinator to support our growing Customer Renewals team. This role is ideal for someone who thrives in a process-driven environment, enjoys collaborating across departments, and is passionate about delivering an exceptional customer experience. As a Renewals Coordinator, you'll play a critical role in managing a high volume of customer renewals, ensuring contract accuracy, and supporting customers throughout the renewal lifecycle. You'll work closely with customers and internal stakeholders to facilitate seamless renewals, resolve administrative issues, and maintain the integrity of customer and contract data.

This position offers an excellent opportunity to build expertise in customer lifecycle management, SaaS contracts, and customer success operations while providing a clear path for career growth within a fast-growing software organization.

What You’ll Do

• Prepare and distribute renewal quotes well in advance of contract expiration dates.
• Manage renewal-related contract documentation, obtain customer signatures, and coordinate purchase orders and invoicing activities.
• Respond to customer inquiries regarding renewals and ensure timely resolution or escalation as appropriate.
• Maintain accurate customer, contract, and renewal data within CRM and other business systems.
• Process standard contract amendments, co-terminations, and other administrative updates.
• Monitor renewal and auto-renewal activity to identify and resolve billing discrepancies, contract alignment issues, and potential risks.
• Partner cross-functionally with Sales, Customer Success, Finance, and Legal teams to ensure a smooth and efficient renewal process.
• Develop a strong understanding of Prometheus Group’s products, customers, and contract structures.
• Coordinate customer business reviews and support initiatives aimed at improving customer health and retention.
• Identify opportunities to improve renewal processes, data quality, and operational efficiency.

What We’re Looking For

• Exceptional attention to detail with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong organizational skills and a commitment to accuracy and follow-through.
• Excellent written, verbal, and interpersonal communication skills.
• Customer-focused mindset with professionalism and confidence in customer-facing interactions.
• Ability to quickly learn new software systems, tools, and processes.
• Strong problem-solving skills and a proactive approach to issue resolution.
• Experience working with CRM platforms and customer data management is preferred.
• Natural curiosity and a desire to understand customer needs, business operations, and renewal best practices.

Preferred Qualifications

• 1–3 years of experience in customer operations, sales operations, renewals, contract administration, customer service, or a related field.
• Experience supporting SaaS, software, or technology customers.
• Familiarity with contract documentation, invoicing processes, customer account management, or recurring-revenue business models.
• Fluency in Spanish and/or Portuguese is a plus.

Why Join Prometheus Group?

• Gain valuable experience within a growing and innovative software company.
• Build expertise in customer lifecycle management, renewals, and commercial operations.
• Collaborate with a supportive, high-performing team committed to professional development.
• Access mentorship, training, and opportunities for career advancement.
• Clear growth paths into Customer Lifecycle Management and other customer-facing roles.

Benefits Overview

We offer a comprehensive benefits package designed to support the diverse needs of our team members, including:

• 100% company-paid employee HSA medical plan, dental coverage, life insurance, and short-term disability insurance
• Additional HSA and FSA plan options
• Retirement savings plan with generous company matching and immediate vesting
• Complimentary membership to O2 Fitness
• Casual dress environment
• Half-Day Fridays
• Generous Paid Time Off (PTO)
• Company-sponsored outings, trips, and team events
• Paid parental leave

Prometheus Group is proud to be an Equal Opportunity Employer and Affimative Action Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, disability status, or any other characteristic protected by applicable law.