Renewals Specialist

Awardco; Lindon (UT); On-site; USD 55,000 - 85,000; Full time

Job summary

Awardco is seeking a Customer Success Renewal Specialist to own renewal and retention strategies, helping customers realize ongoing value and protect recurring revenue.

You will collaborate cross-functionally with Sales, Finance, Legal, and Customer Success to deliver seamless renewals and identify upsell opportunities while maintaining top-tier customer relationships.

Qualifications

• Bachelor's degree in Business, Marketing, or related field.
• Strong understanding of SaaS business model and customer success principles.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Experience collaborating cross-functional.
• Detail-oriented with a focus on accuracy.
• Ability to build and maintain strong customer relationships.
• Strong problem-solving skills and the ability to think strategically.

Responsibilities

• Execute the complete renewal and retention workflow for assigned accounts, ensuring on-time and accurate completion.
• Engage customers throughout the renewal lifecycle to reinforce value, address objections, and mitigate risk using health data.
• Develop value-based renewal proposals and support negotiations to identify upsell opportunities.
• Partner with internal stakeholders to align on renewal strategy and ensure a seamless customer experience.
• Manage contract workflows and approvals to ensure compliance and reduce errors; identify gaps and implement improvements.
• Maintain documentation and CRM hygiene to support forecasting and stay organized across renewals.
• Continuously build skills through training and align renewal activities with business objectives.

Skills

SaaS business model

Customer success principles

Excellent communication

Time management

Cross-functional collaboration

Attention to detail

Relationship-building

Strategic thinking

Education

Bachelor's degree in Business, Marketing, or related field

Job description

Customer Success Renewal Specialists play a critical role within the Customer Success organization by owning the execution of customer retention and contract renewal strategies. They are responsible for ensuring customers consistently realize value from Awardco's solutions, enabling smooth and successful renewals while proactively identifying opportunities to strengthen long-term partnerships. Through effective customer engagement, cross-functional collaboration, and strong operational execution, they help protect recurring revenue, reduce churn, and support the company's continued growth and customer success outcomes.

What you will do:

• Manage the End-to-End Renewal Workflow: Execute the complete renewal and retention workflow for assigned accounts, including outreach, proposal, contract coordination, and tracking, ensuring on-time and accurate completion.
• Proactive Customer Engagement and Risk Mitigation: Facilitate customer communication throughout the renewal lifecycle. Proactively engage customers to reinforce value, address objections, and manage risks by analyzing customer health indicators and usage data to inform retention strategy.
• Develop Commercial Strategy and Negotiation: Create and present clear, value-based renewal proposals, and support commercial negotiations by leveraging product and pricing knowledge to identify and secure upsell and expansion opportunities.
• Ensure Cross-Functional Alignment: Partner with internal stakeholders (Client Success, Sales, Finance, Legal, etc.) to align on renewal strategy, resolve issues, and ensure a seamless customer experience, including running and managing key stakeholder meetings.
• Maintain Operational Excellence and Compliance: Manage contract workflows and approvals to ensure compliance and reduce errors. Proactively identify process gaps and partner with managers to implement improvements that increase effectiveness and scale.
• Oversee Data Integrity and Organization: Maintain thorough documentation, accurate data, and strong CRM hygiene (notes, status, sentiment) to support reliable forecasting, while staying highly organized across multiple renewals.
• Foster Professional Growth and Business Acumen: Continuously build skills through participation in training and align all daily renewal activities with broader business objectives to support long-term growth (both personal and business).

What you will bring:

• Bachelor's degree in Business, Marketing, or a related field.
• Strong understanding of the SaaS business model and customer success principles.
• Excellent written and verbal communication skills
• Strong organizational and time management skills.
• Experience collaborating cross-functional
• Detail-oriented with a focus on accuracy.
• Ability to build and maintain strong customer relationships.
• Strong problem-solving skills and the ability to think strategically.

Awardco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Disclaimer: Please be aware that all official communication regarding your application will only come from an email address ending in @awardco.com. If you receive any communication from a different domain, it may be fraudulent, and we encourage you to report it.