Renewal & Retention Coordinator

RXinsider LTD.; Nashville (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

RevSpring is seeking a detail-oriented Renewal Coordinator to support our contract renewal operations. You will work closely with internal teams to ensure accurate and timely processing of client renewals, maintaining data integrity across systems.

The role offers exposure to revenue cycle management and healthcare technology, with opportunities to collaborate with Sales Operations, Legal, and Finance to streamline renewal workflows.

Qualifications

• 1–3 years of experience in a sales operations or contract administration role.
• SaaS or healthcare technology experience is a plus.
• Proficiency with Salesforce or similar CRM; maintaining clean, accurate records.
• Strong organizational skills with ability to manage multiple tasks and deadlines.

Responsibilities

• Support end-to-end renewal process for assigned accounts and coordinate with internal stakeholders.
• Monitor renewal dates and flag potential risks or delays to Renewal Manager.
• Prepare and process renewal contracts and paperwork with accuracy.
• Route contracts through internal approval workflows with Legal and Finance as needed.
• Maintain renewal data in Salesforce and other systems.
• Track renewal metrics such as renewal rates and contract values.
• Generate renewal pipeline reports for internal review.
• Identify data discrepancies and support CRM data quality.

Skills

Sales operations

Salesforce

Organization

Attention to detail

Written communication

Education

Bachelor's degree

Tools

Salesforce

Job description

Job Title: Renewal Coordinator

Job Summary

RevSpring is seeking a detail-oriented Renewal Coordinator to support our contract renewal operations. This role is an excellent opportunity for a self-motivated professional to build a foundation in revenue cycle management and healthcare technology. The Renewal Coordinator works closely with internal teams to ensure accurate and timely processing of client renewals, maintaining data integrity and supporting the broader commercial organization.

Essential Functions

• Support the end-to-end renewal process for assigned accounts, coordinating with internal stakeholders to ensure timely execution.
• Monitor upcoming renewal dates and proactively flag potential risks or delays to the Renewal Manager.
• Assist in preparing and processing renewal contracts and paperwork with accuracy and attention to detail.
• Route contracts through internal approval workflows, coordinating with Legal and Finance as needed.
• Maintain accurate and up-to-date renewal data in Salesforce and other relevant systems.
• Track key renewal metrics such as renewal rates, contract values, and upcoming expirations.
• Generate standard reports on renewal pipeline and contract status for internal review.
• Identify and flag data discrepancies, supporting overall CRM data quality.
• Collaborate with Account Executives, Finance, and Legal to gather required information for renewals.
• Support Sales Operations with documentation, process tracking, and administrative coordination.
• Maintain and update documentation for renewal workflows and standard operating procedures.
• Identify opportunities to streamline administrative processes and share observations with the Sr Director of Sales Operations.

Minimum Requirements

Specific Job Skills

• 1-3 years of experience in a sales operations, contract administration, or related support role; SaaS or healthcare technology experience a plus.
• Proficiency with Salesforce or similar CRM; experience maintaining clean, accurate records.
• Strong organizational skills and the ability to manage multiple tasks and deadlines simultaneously.
• High attention to detail, particularly when reviewing contracts and numerical data.
• Excellent written communication skills for clear internal coordination.

Education: Four-year Bachelor's Degree from college/university required.

Experience: 1- 3+ years of experience

Supervision: N/A

Certifications: N/A

Language Skills Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.

Physical Capabilities: Standard categories

The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

RevSpring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Note:

This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment.