Renewals & Client Success Specialist

Ncontracts

United States

On-site

USD 65,000 - 75,000

Full time

3 days ago

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Benefits offered by this job

Medical, Dental and Vision insurance

401(k) with company match

Paid holidays

PTO and Volunteer days

Life Insurance

Job summary

Ncontracts is seeking a renewals specialist to own a portfolio of client renewals from start to finish. You will drive every deal to a smooth, on-time close, handling communications and contract execution while mitigating roadblocks.

Join a growth-oriented team in Nashville with opportunities to advance into revenue operations or account management. Prioritize relationship-building, processes, and AI-enabled tools to optimize renewal cycles.

Qualifications

2+ years of related experience.
Experience leveraging AI tools including Claude, ChatGPT, etc.
Intermediate Excel skills.
Strong written and verbal communication skills.
Highly proactive attitude.
Ability to manage multiple priorities simultaneously.

Responsibilities

Manage a portfolio of client renewals end-to-end each month, identifying and mitigating roadblocks early and ensuring on-time contract execution.
Trigger introductory emails at least 60 days before renewal date.
Send agreements to clients via Docusign.
Ensure timely follow-ups for all renewals in your portfolio.
Schedule and facilitate client meetings as needed.
Record all client communications in Salesforce.
Escalate non-responsive or disengaged clients promptly.
Populate tracking tool with updates and finalize renewals by updating Netsuite and Salesforce.