Renewals Associate

Ncontracts; Nashville, Northern (TN, KY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(k) with company match on Day 1

Paid holidays and PTO

Job summary

Ncontracts, based in Nashville, TN, seeks a Renewal Specialist to own a client renewals portfolio from start to finish. You will spot friction points early, drive deals to timely close, and maintain strong client relationships across renewals.

You will coordinate communications, use Salesforce/Netsuite, and collaborate with teams to ensure smooth contract execution. This role emphasizes proactive problem-solving and data-driven follow-through.

Qualifications

• 2+ years of related renewal or client management experience.
• Strong written and verbal communication skills.
• Experience leveraging AI tools (e.g., Claude, ChatGPT).
• Intermediate Excel skills and data-tracking abilities.

Responsibilities

• Manage a portfolio of client renewals end-to-end each month.
• Identify and mitigate roadblocks to ensure on-time renewals.
• Trigger intro emails 60 days before renewal date.
• Send agreements via DocuSign and follow up on renewals.
• Record communications in Salesforce and update tracking tools.
• Escalate non-responsive or disengaged clients promptly.
• Update Netsuite and Salesforce to finalize renewals.

Skills

Communication skills

Critical thinking

AI tools experience

Excel skills

Multitasking

Experience 2+ years

Relationship management

Tools

Salesforce

Netsuite

DocuSign

Job description

WHO WE ARE

Headquartered in Nashville, Tennessee, Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As an eight-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand.

At Ncontracts, you’ll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We’re seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives.

THE ROLE

You’ll own a portfolio of client renewals from start to finish — spotting friction points before they become problems and driving every deal to a smooth, on-time close. This isn’t a paperwork job; it’s a relationship and momentum job.

YOU WILL

• Manage a portfolio of client renewals end-to-end each month, identifying and helping mitigate roadblocks at an early stage, ensuring successful, on-time completion of processes and contract execution.
• Specific responsibilities include:
• Trigger introductory e-mails at least 60 days in advance of client renewal date
• Send agreements to clients via Docusign
• Ensure timely follow-ups for all client renewals within your portfolio
• Schedule and facilitate client meetings as needed
• Record all client communications to Salesforce
• Promptly escalation non-responsive or disengaged clients
• Populate tracking tool with all updates
• Finalize Renewals by updating Netsuite and Salesforce

YOU BRING

• Highly proactive, “can-do” attitude
• Strong written and verbal communication skills
• Solid critical thinking/problem-solving skills
• Experience in successfully leveraging AI tools including Claude, ChatGPT, etc.
• Intermediate Excel skills
• Ability to successfully manage multiple priorities simultaneously
• 2+ years of related experience.

WHERE THIS CAN TAKE YOU

This role is a launchpad, not a ceiling. As part of a fast-growing organization, you’ll have real, visible runway to grow — whether that’s advancing into senior renewals or account management roles, moving into revenue operations or leadership, or carving out a specialty in the AI-driven tools reshaping how this work gets done. We invest in people who show initiative, and we promote from within.

WE OFFER ALL REGULAR FULL-TIME TEAM MEMBERS:

• A fun, fast-paced work environment
• Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
• 11 paid holidays
• Community and social events to keep you connected and engaged
• Mental Health Benefits
• Medical, Dental and Vision insurance
• Company-paid Group Life Insurance, Short- and Long-Term Disability
• Flexible Spending Account & Health Savings Account
• Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice
• Pet Insurance
• 401 (k) with company match with eligibility on Day 1 of employment
• 2 Paid Volunteer Time Off Days
• And much more!

*Part-Time and Contractor positions are not eligible for company benefits, including paid time off, health insurance, and other employee benefit programs. Full-time temporary employees are eligible for certain group benefits after a waiting period; specific eligibility timing will be provided at the time of offer.

AAP/EEO Statement

Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.