Renewal Specialist

NWN; Boston (MA); Remote; USD 65,000 - 90,000; Full time

Job summary

NWN is seeking a Renewal Specialist for remote work in the United States. The role focuses on pre-sales and renewal support, asset verification, pricing, and contract generation for third-party service offerings.

You will coordinate with Sales, Engineering, Administration, and customers to manage renewals from identification to closure. The ideal candidate has at least a year in a business environment, strong communication, and solid proficiency with Microsoft Office and Salesforce.

Qualifications

• Bachelor's degree or equivalent combination of education and work experience.
• At least 1 year in a communications or business environment.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Proficient with Microsoft Office, especially Excel, Word, Outlook.
• Knowledge of Cisco services and OEM products preferred.
• Salesforce experience preferred.
• Comfort with AI tools to optimize processes.

Responsibilities

• Support pre-sales and renewal activities including asset verification, pricing, and contract creation.
• Liaise between Sales, Engineering, Administration and customers.
• Manage renewals from identification to decision ensuring timely close.
• Maintain Salesforce Opportunity queue and ensure SLAs.
• Prepare and process contracts and purchase orders.
• Generate maintenance and service quotes and update pricing/terms.

Skills

Communication skills

Organizational skills

Time management

Independent work

Troubleshooting

PC literacy

Salesforce experience

Cisco services knowledge

OEM experience

AI tools familiarity

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Excel

Word

Outlook

Job description

Renewal Specialist US-MA-Boston Job ID: 2026-7418 Type: Regular Full-Time # of Openings: 1 Category: SALES Remote - United States

Responsibilities

• The Service Contract & Renewal Specialist is primarily responsible for providing pre-sales and renewal support, such as asset verification, pricing, and contract generation for third party service offerings.
• The role serves as a liaison between Sales, Engineering, Administration and customers.
• Actively manages medium and large customer renewals from identification to renewal decision to ensure that renewals flow smoothly through the process and that renewal decisions are reached by targeted dates.
• Manages Salesforce Opportunity queue to ensure SLAs and quality metrics are consistently met.
• Ensures proper processing practices are upheld including proper pricing, costs, and margin for all product lines for opportunities.
• Stays up to date with correct stage listed for status for each opportunity and enter notes where appropriate so all parties involved know current status.
• Process signed contracts and purchase orders when obtained.
• Close opportunities confirming all pricing is accurate and all applicable documents are in the deal summary.
• Conduct complex account, contract and record keeping analysis to present correct and concise asset lists for upcoming maintenance renewals.
• This entails working closely with Sales, Customer, Overlay, and Design Engineer to verify asset accuracy.
• Obtain maintenance pricing that follows NWN and partner negotiated discounts.
• Engage directly with manufacturers to obtain competitive pricing when applicable.
• Generates pre-sales and renewal contracts for maintenance and/or service offers.
• This entails obtaining customer contact info and key information, creating a Statement of Work based on input from the Account Executive and/or Design Engineer, and updating contract with pricing and terms.
• Provide support to the AE for any customer required changes and/or updates.
• Drive the consolidated contract/invoice request process (customer driven) getting all teams together to provide their piece in a timely manner.
• Escalate issues when necessary.
• Ensure on time closure of maintenance agreements.
• Serve as the maintenance subject matter expert assisting both internal and external customers with account and contract research and analysis.
• Achieve sales objectives, productivity requirements, and other key performance indicators as determined by sales management.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Bachelor's degree or equivalent combination of education and work experience. Required
• Previous work experience in a communications or business environment for a minimum one year. Required
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• The ability to work independently and under pressure. Stay focused and organized from start to project end.
• Strong working knowledge of Microsoft Office Suite, especially Excel, Word, and Outlook.
• Ability to manage multiple projects with competing priorities and deadlines.
• Excellent troubleshooting skills and technology savvy with strong PC knowledge.
• Knowledge of Cisco services rerquired, along with other OEM experience (Palo Alto, Juniper, Aruba) preferred
• Salesforce experience preferred.
• Demonstrated comfort with adopting emerging AI tools and technologies to optimize processes, improve collaboration, and drive operational effectiveness.

Work Locations:

Work Locations: Remote: Job duties are performed from the employee's home home or another approved remote location.

Remote employees are expected to maintain productivity, communication, and availability during agreed-upon working hours, in alignment with company policies.

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check.

This process ensures a safe and secure work environment for all employees.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.

Equal Opportunity Employer, including disability/protected veterans

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