Business Architect (New England)

careers-atrion; Boston (MA); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health, dental, vision benefits

401(k) with company match

Unlimited PTO and paid holidays

Hybrid/remote work options

Job summary

NWN is seeking a Business Architect to own the technical sale during customer and partner pre-sales activities, with a focus on security, data center/cloud, contact center and AI solutions. The role requires leading technical sales, coordinating SMEs, and aligning NWN offerings to customer objectives.

Qualified candidates will have a 4–6 year track record in technical leadership, plus 5+ years in designing complex communications systems.

Qualifications

• Bachelor’s degree in computer science or information systems preferred or related experience.
• 4-6 years of experience in a technical leadership role on small to medium-size projects in integration or support services.
• 5+ years minimum hands-on experience designing complex communications systems.
• Knowledge of Networking, Security, End User Computing, Cloud and Data Center Solutions.
• Experience with solution design, job costing and quality planning.
• Excellent client/customer interface skills and time management abilities.

Responsibilities

• Plan and execute sales activities within the sales process.
• Total ownership of the technical sale during customer and partner pre-sales activities.
• Lead scoping NWN Offerings to meet customer requirements.
• Analyze client business needs and recommend appropriate solutions/strategy.
• Participate in design by assessing current state and desired outcomes.
• Identify and engage Subject Matter Experts for offerings identified in the technical solution.
• Monitor engagement and secure additional resources as needed.
• Prepare and present Bill of Materials and Scope of Work documents.

Education

Bachelor's degree in Computer Science or Information Systems, preferred

Certifications (Cisco CCNA/CCNP, AWS, Palo Alto, etc.)

4-6 years in technical leadership roles

5+ years hands-on experience designing complex communications systems

Tools

Visio

MS Office (Word, Excel, PowerPoint)

Job description

Company Overview

NWN is the leading AI-powered technology solutions provider for North America’s most innovative public and private organizations. For more than 30 years, NWN has helped over 6,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions.

The company’s proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients’ most demanding technology needs. NWN is a high-performance, high-integrity team of 1,200+ experts committed to a customer-obsessed culture, earning an 80+ Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a ‘Best Place to Work’ with an 80+ Employee Net Promoter Score. For more information, visit: NWN.ai.

Responsibilities

The Business Architect role is responsible for complete technical ownership of the sale during customer and partner pre-sales activities. This is a strategic role focusing on a blended mix of technical and business-related initiatives.This role will focus on emerging technologies including security, data center/cloud, contact center and AI solutions.

Essential, key job responsibilities for this role include, but are not limited to:

• Sales Execution:
  • Successfully plans and executes sales activities within the sales process.
  • Total ownership of the technical sale during customer and partner pre-sales activities.
  • Leads sales and partners in scoping NWN Offerings to meet customer requirements.
  • Analyzes client business needs and recommends appropriate business solution/strategy.
  • Participates in the planning and design process by assessing current state and desired outcome.
  • Identifies, provides leadership to, and coordinates technical solution development activities in pursuit of formal proposal development.
  • Identifies and engages Subject Matter Experts for discreet service offerings identified in the technical solution.
  • Monitors the engagement process and obtains additional resources as needed.
  • Sets up and executes evaluation activities that prove NWN Offerings.
  • Identifies and develops technical champions; neutralizes challengers within the account.
  • Ensures complete handshake to customer success organization.
  • Ability to create/modify Bill of Materials, Scope of Work documents
• Technical Knowledge:
  • Technical expertise in (2) primary offerings
  • High-level expertise in (3) additional offers (progressive training and learning required)
• Demonstrates significant expertise in NWN's Core Offerings.
• Masters Command of the Message and Sale principles.
• Conduct sales presentations to convey the value of NWN solutions.
• Builds impactful pilot/POCs that prove impact on customer business/requirements.
• Comprehensive product, competitive, industry and functionality knowledge.
• Continues education of self and others; facilitates knowledge transfer across the organization.
• Client and partner engagement:
  • Provides technical expertise through sales presentation product demonstration of NWN offerings.
  • Maximizes results by anticipating and neutralizing obstacles/objections within an account.
  • Adds value to customer by staying up-to-date on market trends and articulating tangible benefits across customer audiences.
  • Excites and commits prospects with persuasive demos, meetings, and presentations (formal/informal).
  • Actively engages and influences partner community.
  • Provides long-term strategy sustaining technical account management.
• Foundational Attributes:
  • Works effectively as a team member, leads the organization and effectively orchestrates internal and external resources.
  • Actively collaborates with and provides feedback to the Offerings Management team and Subject Matter Experts resources within the presales team.
  • Effectively communicates with all critical resources throughout the sales process.
  • Drives accountability of self and all team members to ensure execution of action items.
  • Humility to learn, master and follow NWN processes.
  • Creativity in framing a deal and positioning NWN Offerings to meet the client's business objectives.
  • Passionate business problem solver for customers.

• Possess solid business acumen skills: Strategic Thinking & Problem Solving, Communication Effectiveness & Influence, Financial Literacy, Analytical Skills, Risk/Exposure Evaluation, Critical Thinking, etc.
• Position requires on-going self-study to continuously improve skills relative to strategic technology direction and service offerings.
• Recurring report requirements may include but are not limited to: time sheets, expense reports, billable time sheets, task completion documentation

Qualifications

The following are minimum qualifications and requirements required for this role:

• Bachelor’s degree in computer science or information systems preferred or related experience.
• 4-6 years of experience in a technical leadership role on small to medium-size projects in the areas of integration or support services.
• 5+ Years Minimum hands-on experience designing complex communications systems.
• Knowledge of Networking, Security, End User Computing, Cloud and Data Center Industry and Solutions.
• Involvement in Industry Councils, User Groups, as appropriate.
• Experience working with solution design, job costing and quality planning.
• Experience developing/writing technical sales documents.
• Experience working in a project/team environment.
• Must possess excellent time management skills.
• Must possess good organizational skills.
• Must possess excellent client/customer interface skills.
• Must possess working knowledge of Visio.
• Ability to develop/ deliver management presentations.
• Proficient in MS-Office (Word, Excel, PowerPoint).
• Able to architect and design detailed configurations for complex Communications Systems.
• Excellent relationship skills.
• Excellent verbal written communication skills are required.
• Excellent high-level problem-solving skills.
• Industry certifications required or strongly preferred, including Cisco (CCNA, CCNP Enterprise, CCNP Security, CCIE), HPE Aruba (ACSA, ACSP, ACCX, ACDX), Amazon Web Services (AWS Certified Cloud Practitioner, Solutions Architect Associate/Professional, Advanced Networking Specialty), Palo Alto Networks (PCNSA, PCNSE, PCCSE), or equivalent certifications from leading technology vendors. Additional certifications in VMware, NetApp, Dell EMC, Microsoft Azure, Fortinet, and related infrastructure, cloud, networking, and security technologies are highly desirable.
• Defined area of Specialization supported by certification or equivalent experience (i.e. Route Switch, Unified Communications, Contact Center, Wireless, Server, Storage, Virtualization, Backup and Recovery, Cloud, AI, VDI). Required
• Demonstrated comfort with adopting emerging AI tools and technologies to optimize processes, improve collaboration, and drive operational effectiveness.

Travel: Local as needed.

At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.