Renal Clinic Front Desk Specialist - Full-Time, Day Shift

DHR Health; Edinburg (TX); On-site; USD 31,000 - 42,000; Full time

Job summary

DHR Health in Edinburg is seeking a Clinic Office Specialist for the Renal Transplant program. This full-time, day-shift role supports the physician practice with administrative and clinical tasks to ensure smooth patient flow and excellent customer service.

Responsibilities include greeting patients, scheduling, insurance verification, EMR documentation, and coordination with MDs and clinic staff. Prior office experience preferred; strong communication and computer skills required.

Qualifications

• Minimum of one (1) year receptionist/front desk experience required.
• Previous experience in a high traffic medical office setting or MD office is preferred.
• Previous experience in a surgical practice preferred.
• Computer skills required with knowledge of Microsoft Office suite, and ability to use Excel.
• Good written and verbal communication skills required.
• Good working knowledge of personal computers and EMR/Practice management software.

Responsibilities

• Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices
• Working the reception desk, greeting and communicating with patients, visitors, co-workers and providers
• Scheduling, canceling, and rescheduling patient appointments
• Reminding patients of upcoming appointments and tracking of missed appointments, no shows and cancellations
• Answering multiple telephone lines and accurately documenting messages on paper or through the EMR
• Forwarding telephone calls appropriately and following up on returning calls, taking accurate messages
• Checking-in patients and properly documenting registration
• Insurance verification and verification of patient demographics
• Receiving and distributing hospital consults and ER consults as needed
• Making calls/appointments for diagnostic services as needed
• Interactions with MDs, providers, MAs and other clinic personnel regarding patient needs in a polite and courteous manner
• Authorizing procedures or surgeries with insurance carriers, as needed
• Interact with other DHR hospital departments in a prompt and polite manner
• Filing/scanning or retrieving medical records and delivering to appropriate providers or departments as needed
• Filing/scanning patient and administrative information to files as needed
• Copying, scanning and faxing duties
• Checking out patients, collecting co-pays and cash from patients, getting authorization on credit cards
• Entering charges, payments, and balancing the day in the computer, as needed
• Preparing charge/payment batches as needed
• Balancing cash box on a daily basis
• Other duties as assigned

Skills

Receptionist/front desk experience

Microsoft Office

Excel

Verbal communication

Written communication

Education

High School/GED

Tools

EMR/Practice management software

Job description

DHR Health in Edinburg is seeking a Clinic Office Specialist for the Renal Transplant program. This full-time, day-shift role supports the physician practice with administrative and clinical tasks to ensure smooth patient flow and excellent customer service.

Responsibilities include greeting patients, scheduling, insurance verification, EMR documentation, and coordination with MDs and clinic staff. Prior office experience preferred; strong communication and computer skills required.