Coordinator Transplant Assistant- FT- Days- Renal Transplant - 20904

DHR Health; Edinburg (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

DHR Health in Edinburg, Texas, seeks a Coordinator Transplant Assistant to coordinate scheduling of procedures and appointments for the Renal Transplant program. This full-time days position supports transplant nurses, physicians and administrators.

The role requires high school diploma, medical terminology knowledge, and strong customer service. Proficiency in MS Office and English; Spanish helpful. Experience in medical scheduling preferred; cross-training possible.

Qualifications

• Minimum three years clerical/office experience in medical/healthcare setting.
• Two years scheduling experience in fast-paced medical office or hospital department.
• Working knowledge of medical terminology preferred.
• Ability to read, write and speak English; Spanish helpful.
• Proficiency with personal computers and MS Office.

Responsibilities

• Coordinate scheduling of procedures and appointments.
• Assist Transplant Nurse Coordinators with scheduling pre-transplant studies.
• Schedule procedures considering policies, staff availability and patient needs.
• Maintain monthly on-call schedules for the Transplant team.
• Ensure patient confidentiality and provide excellent customer service.

Skills

Scheduling

Clerical/Office experience

Customer service

Communication skills

Bilingual English/Spanish

Education

High School Diploma/GED

Tools

Microsoft Office

Excel

Job description

Coordinator Transplant Assistant- FT- Days- Renal Transplant - 20904

US:TX:Edinburg | EMERGENCY SERVICES | Full Time

Posted 2 days ago

Description

DHR Health - US:TX:Edinburg - Days

Summary:

POSITION SUMMARY:

Coordinates the scheduling of procedures and appointments, according to the policies and procedures, to meet the needs of the patients, physicians, Doctors Hospital at Renaissance departments and members of the Renaissance Transplant Institute.

POSITION EDUCATION/ QUALIFICATIONS :

· High School Diploma/GED is required

· Working knowledge of medical terminology is strongly desired. Medical terminology with good customer service strongly preferred

· Willingness to be crossed trained to other areas

· Organizational skills are necessary

· Exhibits the ability to work under pressure and use their independent judgment with respect to scheduling conflicts

· Solid working knowledge with Microsoft office products and ability to use Excel spreadsheets

· Good written and verbal communication skills required

· Ability to read, write and speak English

· Ability to communicate clearly and concisely with all levels of nursing, administration, and physicians

JOB KNOWLEDGE/EXPERIENCE :

· Must have a minimum of three years of clerical/office related work experience in a medical or health care environment. Computer or word processing proficiency is required, and strong customer service skills are a must

· Must have at least two years of scheduling experience in a fast paced medical office or hospital department

· Must be able to respond to patient needs by interpreting facial expressions and to communicate effectively utilizing verbal and written communications

· Requires reasoning ability and good independent judgment

· Requires working with frequent interruptions and have strong customer service skills

· Must have good working knowledge of personal computers

· Knowledge of medical terminology and the ability to communicate in both Spanish and English is strongly preferred

· Must have excellent customer service skills

· High degree of competency/experience in general

· Requires good communication/interpersonal and organizational skills

Responsibilities:

POSITION RESPONSIBILITES:

· Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices

· Considers priorities and special needs of the patient, physician, and the Hospital or clinic when scheduling appointments and procedures

· Assist Transplant Nurse Coordinators with scheduling patients for all studies required for pre-transplant evaluation

· Schedules procedures according to policies, nursing and department staff availability, patient needs, and physician’s block time

· Coordinates schedule assessing time and equipment availability, identifies conflicts and adjusts schedule as needed

· Maintains monthly on-call schedules for Transplant team (physicians and nurses)

· Coordinates outside clinic visits with internal schedules

· Ability to run, pull and analyze data as needed for administrative use

· Ability to scan records into EMR, retrieve records, schedule and reschedule patients, and perform appointment reminder calls

· Assists Intake Coordinator with updating schedules as needed and communicates with providers and staff as needed

· Assists Intake Coordinator to accurately prepare the schedule for timely distribution

· Send out provider letters, candidacy letters, and patient communication letters as required by CMS

· Follows procedure for notification of changes in the schedule (e.g. cancellation)

· Maintains and protects each patient’s right to confidentiality

· Answers telephone and intercom courteously and in a quiet, pleasant voice

· Assumes clerical and other administrative duties and responsibilities as necessary

· Other duties as required

Other information:

LINES OF REPSONSIBILITES :

(Chain-of-command)

CUSTOMER SERVICE:

Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.

AGE SPECIFIC :

Employees must be able to demonstrate the knowledge