REMS Patient Safety & Data Entry Specialist

Syneos Health Commercial Solutions; Reno (NV); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

401k match

Paid time off

Job summary

Syneos Health is seeking a REMS Support Specialist to answer non-clinical questions and triage adverse events, entering data into a CRM. The role supports REMS programs with careful documentation, data processing, and timely communication.

A strong healthcare background, data entry speed, and attention to detail are essential. The position requires handling calls, maintaining program knowledge, and proactive issue follow-up, with a Monday–Friday schedule and standard REMS compliance.

Qualifications

• Bachelor’s degree preferred or 1+ year of healthcare call center experience.
• High School diploma required.
• 1+ year recent pharmaceutical or healthcare industry experience is highly preferred.
• Working knowledge of medical terminology.
• Case management experience.
• Solid written and verbal communication skills and listening skills.
• Ability to type 40+ words per minute.
• Efficient computer and data entry skills; ability to learn new systems.
• Excellent attention to detail.
• Ability to prioritize workload depending on program needs.

Responsibilities

• Follow up on missing/updated information from stakeholders, including data entry and safety reporting per REMS guidelines.
• Document data processing, data corrections and communications accurately and timely.
• Maintain working knowledge of REMS program guidelines and product/disease state.
• Conduct pre- and post-call analysis of calls.
• Answer incoming calls and make outgoing calls following client guidelines.
• Identify potentially troublesome areas and follow up with stakeholders to resolve issues.

Skills

Healthcare call center

Pharmaceutical knowledge

Data entry

Medical terminology

Case management

Typing 40+ wpm

Attention to detail

Prioritization

Education

Bachelor’s Degree highly preferred

High School diploma required

Job description

Syneos Health is seeking a REMS Support Specialist to answer non-clinical questions and triage adverse events, entering data into a CRM. The role supports REMS programs with careful documentation, data processing, and timely communication.

A strong healthcare background, data entry speed, and attention to detail are essential. The position requires handling calls, maintaining program knowledge, and proactive issue follow-up, with a Monday–Friday schedule and standard REMS compliance.