Remote XSIAM Service Delivery Lead

Palo Alto Networks; United States; À distance; USD 128 000 - 173 000; Plein temps

Résumé du poste

United States Digital Space LLC is seeking a seasoned Customer Success professional to deliver white-glove onboarding and ongoing guidance for Managed XSIAM customers. You will help clients optimize detection coverage, alert quality, and automation opportunities while driving measurable value.

You will collaborate with SOC engineering, Product, and MDR teams to ensure high-quality delivery, translate complex detection concepts for diverse audiences, and foster cross-functional alignment in a

Qualifications

• 5+ years in Customer Success, Technical Account Management, Security Consulting, or SOC operations.
• Strong understanding of XDR, SIEM, and SOAR technologies and data onboarding.
• Collaborating with security analysts, engineers, and threat hunters in operational environments.
• Excellent communication skills for technical and non-technical audiences.
• Analytical mindset with sound prioritization and problem-solving abilities.

Responsabilités

• Deliver white-glove onboarding and ongoing technical guidance for Managed XSIAM customers.
• Collect and analyze customer security data to identify improvement opportunities in detection coverage, alert quality, tenant hygiene, and potential automation use cases.
• Advise customers on best practices for alert tuning, data onboarding, and correlation optimization.
• Drive continuous improvement in customer security posture and measurable time-to-value outcomes.
• Manage incoming customer requests and collaborate with SOC engineering to ensure timely delivery.
• Lead customer touchpoints, onboarding sessions, security reviews, and proactive engagement meetings.
• Translate complex detection concepts into actionable guidance for diverse audiences.
• Partner with SOC teams to ensure consistent service quality and cross-functional alignment.

Connaissances

XDR

SIEM

SOAR

Communication

Analytical

Formation

Bachelor's degree in Computer Science or Information Security

Description du poste

United States Digital Space LLC is seeking a seasoned Customer Success professional to deliver white-glove onboarding and ongoing guidance for Managed XSIAM customers. You will help clients optimize detection coverage, alert quality, and automation opportunities while driving measurable value.

You will collaborate with SOC engineering, Product, and MDR teams to ensure high-quality delivery, translate complex detection concepts for diverse audiences, and foster cross-functional alignment in a