XSIAM Service Delivery Lead: Cybersecurity & Automation

Palo Alto Networks; United States; Remote; GBP 70,000 - 110,000; Full time

Job summary

Palo Alto Networks in the United Kingdom is seeking a seasoned Customer Success / Technical Account Manager to deliver white-glove onboarding and ongoing guidance for Managed XSIAM customers.

You will collect and analyze security data to identify improvements in detection, alert quality, tenant hygiene, and automation. You will advise on best practices for alert tuning, data onboarding, and correlation optimization, driving measurable outcomes.

Qualifications

• 5+ years in Customer Success, Technical Account Management or SOC operations.
• Strong collaboration with security analysts, engineers and threat hunters.
• Excellent communication to explain complex security concepts clearly.
• Analytical mindset with prioritization skills and sound judgement.
• Bachelor’s degree in Computer Science or Information Security.

Responsibilities

• Deliver white-glove onboarding and ongoing technical guidance for Managed XSIAM customers.
• Collect and analyze security data to identify opportunities in detection coverage and alert quality.
• Advise customers on best practices for alert tuning, data onboarding and correlation optimization.
• Lead onboarding sessions, security reviews and proactive engagement meetings.
• Collaborate with SOC engineering and Product teams to ensure service quality and automation.
• Translate complex concepts into actionable guidance for diverse audiences.

Skills

Customer Success

Security Knowledge

Communication Skills

Analytical Thinking

Growth Mindset

Education

Bachelors in CS or InfoSec

Tools

XDR

SIEM

SOAR

Job description

Palo Alto Networks in the United Kingdom is seeking a seasoned Customer Success / Technical Account Manager to deliver white-glove onboarding and ongoing guidance for Managed XSIAM customers.

You will collect and analyze security data to identify improvements in detection, alert quality, tenant hygiene, and automation. You will advise on best practices for alert tuning, data onboarding, and correlation optimization, driving measurable outcomes.