Remote Workforce Strategy Analyst

Naukri Mitra; United States; Remote; USD 100,000 - 115,000; Full time

Benefits offered by this job

Remote work environment

Flexible scheduling

Professional growth certifications

Job summary

Naukri Mitra in the United States is seeking a Remote Workforce Management Analyst to forecast labor, monitor productivity, and optimize resource allocation for distributed teams. You will deliver data-driven insights to improve service levels and efficiency.

In this role you’ll collaborate across operations, HR, finance, and leadership, build predictive models, and develop scalable scheduling approaches in a remote-first environment.

Qualifications

• . Bachelor’s degree in Data Analytics, Business Administration, HR, Operations, or a similar field with 3+ years of experience in workforce analytics, capacity modeling, or remote/hybrid operations coordination for remote or hybrid teams.
• . Proficiency in WFM software and data visualization tools.
• . Strong communication, collaboration, and data-driven decision-making abilities.

Responsibilities

• Forecasting & Scheduling: Build precise forecasting models and staffing plans to meet demand.
• Performance Analytics & Reporting: Evaluate trends and KPIs across remote functions and propose improvements.
• Capacity & Resource Planning: Identify talent shortages and surplus risks and inform hiring strategies.
• Cross-Functional Collaboration: Work with operations, HR, finance, and leadership on remote workforce strategies.
• Operational Monitoring: Track key workforce metrics with real-time dashboards.
• Strategic Optimization: Recommend system enhancements and automation to support scalability.

Skills

Strategic thinking

Data fluency

Cross-timezone collaboration

Attention to detail

Continuous improvement

Education

Bachelor’s degree in Data Analytics, Business Administration, HR, Operations, or a similar field

Tools

NICE IEX

Verint

Aspect

SQL

Excel

Tableau

Power BI

Performance dashboards and automation

Job description

Naukri Mitra in the United States is seeking a Remote Workforce Management Analyst to forecast labor, monitor productivity, and optimize resource allocation for distributed teams. You will deliver data-driven insights to improve service levels and efficiency.

In this role you’ll collaborate across operations, HR, finance, and leadership, build predictive models, and develop scalable scheduling approaches in a remote-first environment.