Remote Workers' Compensation Claims Supervisor – TX

AvonRisk; Clifton (TX); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

PTO and holidays

Learning and development opportunities

Employee assistance resources

Job summary

AvonRisk is seeking a Claims Unit leader based in Texas with remote work option to supervise a team of Claims Specialists and Assistants. You will coach performance, ensure compliance with Labor Code rules, and drive timely review cycles and accuracy in claims handling.

Reporting to the Claims Manager, you will develop talent, manage audits, and maintain strong cross-department collaboration while upholding company standards and risk controls.

Qualifications

• Experience leading a claims unit to meet service standards.
• Ability to coach and counsel staff and conduct performance evaluations.
• Strong knowledge of Labor Code and workers' compensation rules.

Responsibilities

• Responsible for the timely completion of performance reviews for all personnel within the assigned unit.
• Provides monetary approval authority up to assigned authority level.
• Maintains selected files on personal diary including all files reserved over $50,000, all subrogation files, all files with delayed or denied benefits, all files formally assigned to the SIU, and all files with unresolved coverage issues.
• Provides ongoing advice, mentoring, coaching, counseling and performance feedback to all personnel in assigned unit.
• Responsible for assuring that all claims are handled in accordance with applicable statutes and company rules.
• Deals quickly and decisively with personnel issues as they arise and keeps the manager informed with regards to the need for or the progress of any corrective action activities.
• Exhibits a knowledgeable and helpful attitude and projects a professional image on behalf of the company.
• Identifies and develops at least one individual to serve as supervisor backup.
• Performs quarterly audits of 10% of the open inventory of each claims specialist for the purpose of validating the accuracy and completeness of the claims management process as well as to identify opportunities for improving the process as well as the claim result.
• Responsible for insisting upon a spirit of teamwork and cooperation between claims personnel in assigned unit and the personnel of other departments.
• Requires a working knowledge of the Labor Code of the State of Texas as it pertains to workers compensation claims and the legal requirements for handling them.
• Handles other duties and tasks as deemed appropriate by the Claims Manager.

Skills

Project management

Change management

Leadership

People management

Education

Bachelor's degree (B.A.) from four-year college or university

Job description

AvonRisk is seeking a Claims Unit leader based in Texas with remote work option to supervise a team of Claims Specialists and Assistants. You will coach performance, ensure compliance with Labor Code rules, and drive timely review cycles and accuracy in claims handling.

Reporting to the Claims Manager, you will develop talent, manage audits, and maintain strong cross-department collaboration while upholding company standards and risk controls.