Remote Workers’ Comp Claims Supervisor

CopperPoint Insurance Company; Phoenix (AZ); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, vision

401k plan

PTO 22 days + holidays

Job summary

CopperPoint Insurance Companies is seeking a Supervisor Workers Comp Claims in Phoenix. In this leadership role you will oversee a team of workers’ compensation claims professionals, driving performance, accountability, quality claims management, and outstanding customer service.

You will lead adjusters across multiple experience levels and coordinate with a regional Southwest team. A strong background in workers’ compensation laws across states and proven staff development are essential for

Qualifications

• 8+ years of Workers Compensation claims adjusting experience with increasing responsibility.
• 3+ years claims leadership experience with a proven track record for success and making an impact.
• Must have in depth knowledge workers’ compensation laws and regulations in some, or all of our core states; AZ, CO, UT, NV, NM, TX, OK, MO, KS, FL, GA, NC, SC.
• Knowledge of Department of Insurance (DOI), NCCI, State rules and regulations. Analyze, interpret, and apply laws, rules and regulations pertaining to workers’ compensation.
• Research, analyze, and make sound recommendations relating to claims support.
• Analyze complex administrative problems, evaluating alternatives, and make creative recommendations.

Responsibilities

• Ensures high level claims handling to comply with all regulatory guidelines, internal best practices, timeliness and results.
• Regularly communicates throughout the department and ensures alignment of goals and quality assurance, key initiatives and performance.
• Hires, develops, coaches, and retains staff with the knowledge, skills, and abilities to ensure optimal performance and results.
• Provides leadership and career development to all staff levels to support organization succession planning.
• Partners with other claim leaders to ensure equitable workload support and balance
• Develops and maintains partnerships and service level agreements with leaders within other divisions to ensure processes and workflows are effective, and customer service goals are being met.
• Responsible for quality of work performed by the team including, accuracy, completeness, timeliness and compliance with policies and procedures, and quality of claim data.
• Conducts and/or evaluates Quality Assurance Reviews – provides kudos and coaching as needed based on results
• Ensures compliance with best practices, performance standards, policies and procedures focusing on customer needs and expectations.
• Investigates, analyzes and introduces process improvements and procedures to enhance workflow to improve the overall quality and efficiency of the team.
• Formal project manager or committee member on projects representing the division as needed for organizational or divisional projects.

Skills

Leadership

People management

Regulatory knowledge

Communication

Customer service orientation

Problem solving

Education

BS/BA degree preferred

Job description

CopperPoint Insurance Companies is seeking a Supervisor Workers Comp Claims in Phoenix. In this leadership role you will oversee a team of workers’ compensation claims professionals, driving performance, accountability, quality claims management, and outstanding customer service.

You will lead adjusters across multiple experience levels and coordinate with a regional Southwest team. A strong background in workers’ compensation laws across states and proven staff development are essential for