Remote WordPress Ticket Support Specialist

Firegang Dental Marketing; Northern (KY); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health benefits (medical/dental)

401K with matching

Generous PTO and holidays

Remote work

Life and disability insurance

Job summary

Firegang Dental Marketing, a digital marketing company serving dental clients, is seeking a Ticket Support Specialist to fulfill website requests via Teamwork Desk and WordPress.

You will edit pages, manage plugins, handle WP Engine back-ups, and ensure accessibility with image alt text. Collaboration across departments and a proactive, learning mindset are essential.

This is a full-time, remote role with standard 8:00 a.m.–5:00 p.m. hours in the local time zone.

Qualifications

• Administrator-level WordPress proficiency.
• Experience uploading and placing images on live websites.
• Working knowledge of HTML.
• Basic Photoshop skills, particularly image resizing.

Responsibilities

• Fulfill website ticket requests for a diverse portfolio of dental clients through Teamwork Desk, completing work accurately and on schedule.
• Add, edit, and remove page content in WordPress at an administrator level.
• Upload, resize, and place images on live client websites, including alt text and accessibility best practices.
• Activate, deactivate, and configure a range of WordPress plugins as ticket requests require.
• Manage site environments in WP Engine, including restoring backups and pushing and pulling between development and production.
• Partner with cross-departmental teams to clarify requests, confirm scope, and escalate issues that require development support.
• Follow established internal file naming conventions and URL standards on every request.
• Learn and apply Firegang's proprietary WordPress framework and in-house plugin suite.
• Maintain accurate data within Teamwork Desk and complete assigned tickets by their due dates.

Skills

WordPress admin

HTML

Photoshop

Teamwork Desk

WP Engine

WordPress plugins

Communication

Attention to detail

Independent work

Remote collaboration

Tools

WordPress

WP Engine

Figma

Job description

Firegang Dental Marketing, a digital marketing company serving dental clients, is seeking a Ticket Support Specialist to fulfill website requests via Teamwork Desk and WordPress.

You will edit pages, manage plugins, handle WP Engine back-ups, and ensure accessibility with image alt text. Collaboration across departments and a proactive, learning mindset are essential.

This is a full-time, remote role with standard 8:00 a.m.–5:00 p.m. hours in the local time zone.