Remote Word Processing Supervisor

Simpson Thacher & Bartlett LLP; New York, Northern (NY, KY); Hybrid; USD 115,000 - 130,000; Full time

Job summary

The Word Processing Supervisor role at Simpson Thacher & Bartlett LLP in New York State provides leadership to a team handling attorney support requests. You will coordinate and assign work, monitor progress, and ensure accurate service delivery in a fast-paced law firm environment.

You will collaborate with management and attorneys to plan workloads, supervise schedules, and maintain detailed logs in ServiceNow, ensuring deadlines are met with high-quality output.

Qualifications

• Center-based experience with strong teamwork and client service.
• Proven ability to lead and motivate a professional team.
• Excellent planning, prioritization, and communication skills.

Responsibilities

• Coordinate work requests and assign resources to team members.
• Meet with attorneys to plan support and dispatch work accordingly.
• Monitor workflows, schedules and logs (ServiceNow) for accuracy.
• Provide status updates to attorneys via phone or email.
• Perform quality-control on completed work before delivery.
• Assist with training, staffing, and performance reviews as needed.

Skills

Leadership

Team management

Customer service

Communication

Attention to detail

Deadline-driven

Education

High school diploma or GED

Bachelor’s degree (preferred)

Tools

MS Office Suite

Adobe products

iManage

Numbering Assistant

DocXtools

Litera

Job description

The Word Processing Supervisor role at Simpson Thacher & Bartlett LLP in New York State provides leadership to a team handling attorney support requests. You will coordinate and assign work, monitor progress, and ensure accurate service delivery in a fast-paced law firm environment.

You will collaborate with management and attorneys to plan workloads, supervise schedules, and maintain detailed logs in ServiceNow, ensuring deadlines are met with high-quality output.