Word Processing Supervisor

Simpson Thacher & Bartlett LLP; New York, Northern (NY, KY); Hybrid; USD 115,000 - 130,000; Full time

Job summary

The Word Processing Supervisor role at Simpson Thacher & Bartlett LLP in New York State provides leadership to a team handling attorney support requests. You will coordinate and assign work, monitor progress, and ensure accurate service delivery in a fast-paced law firm environment.

You will collaborate with management and attorneys to plan workloads, supervise schedules, and maintain detailed logs in ServiceNow, ensuring deadlines are met with high-quality output.

Qualifications

• Center-based experience with strong teamwork and client service.
• Proven ability to lead and motivate a professional team.
• Excellent planning, prioritization, and communication skills.

Responsibilities

• Coordinate work requests and assign resources to team members.
• Meet with attorneys to plan support and dispatch work accordingly.
• Monitor workflows, schedules and logs (ServiceNow) for accuracy.
• Provide status updates to attorneys via phone or email.
• Perform quality-control on completed work before delivery.
• Assist with training, staffing, and performance reviews as needed.

Skills

Leadership

Team management

Customer service

Communication

Attention to detail

Deadline-driven

Education

High school diploma or GED

Bachelor’s degree (preferred)

Tools

MS Office Suite

Adobe products

iManage

Numbering Assistant

DocXtools

Litera

Job description

Summary

The Word Processing Supervisor works directly with and supports management and is responsible for assessing and coordinating work requests and assigning work items to all team members and other internal administrative departments as appropriate. Shift Option - Saturday to Monday (Saturday-Sunday: 8:00 am - 9:00 pm, Monday: 8:00 am - 8:30 pm)

Essential Job Duties & Responsibilities

• Serve as one of the Word Processing’s primary contacts providing guidance to attorneys regarding administrative requests while projecting confidence and competence to facilitate the coordination and completion of work requests and assignment of resources
• Work with the Senior Manager and the Manager to evaluate, prioritize and assign incoming work requests to Word Processing team members and enlist support from other administrative departments as required
• Meet with attorneys to plan support of special assignments and requirements; assign and dispatch work to appropriate personnel.
• Respond to attorney inquiries regarding status of work requests; assess requests and coordinate support in order to meet deadlines; provide attorneys with status updates by phone or email Support management with the coordination and monitoring of workflows, team schedules and breaks, manage workflow queues, maintain accurate logs of all incoming and completed work (ServiceNow)
• Monitor active jobs, perform quality-control on completed jobs and review work product for accuracy prior to finalizing and responding to attorney inquiries regarding status
• Prioritize department’s workload by evaluating urgency, potential impact and implications; coordinate with management, attorneys and department staff to ensure deadlines are met
• Participate in the work of non-supervisory team members to facilitate productivity or to overcome difficult aspects of work
• Research and troubleshoot work orders and provide feedback to the Resource Center Senior Manager or Word Processing Manager as required
• Provide administrative support to management with detailed recordkeeping and report generation; including preparation of shift turnover reports as needed (included in ServiceNow)
• Review, assess and perform document creation/modification; assign them accordingly
• Arrange Word Processing conference calls, video meeting, and meeting logistics
• Coordinate with the Back Desk to prepare internal distributions and FedEx, UPS, or courier shipments; deploy messengers, taxis, or hand delivery when required
• Assess and plan training needs, evaluate job performance, conduct annual performance reviews, maintain all employee records and refer team members to the manager or senior manager for coaching and/or disciplinary discussions, as necessary
• Assess staffing requirements for the following shift and arrange additional coverage as necessary (temp/staff), including holiday coverage
• Maintain day-to-day operations and ensure a clean, organized center with adequate inventory of supplies, software and equipment Work flexible schedule as required Perform other duties as assigned

Education Required

• High school diploma or GED
• Preferred Bachelor’s degree

Skills and Experience Required

• 2-4 years of relevant experience in a center-based environment
• Excellent interpersonal skills and a commitment to teamwork, collaboration, and professionalism
• Ability to effectively lead, motivate and encourage Word Processing team members
• Superior customer service skills, with a view toward building relationships with internal clients, other administrative staff, and Word Processing team members to achieve results
• Ability to oversee the workflows of multiple professionals, providing assistance and support where required
• Ability to prioritize, plan work activities and meet competing deadlines in a fast-paced, deadline-driven environment
• Ability to clearly present information verbally and in writing
• Ability to follow complex oral and written instructions
• Outstanding telephone skills and etiquette
• Advanced Knowledge of MS Office Suite
• Basic math skills: addition, subtraction, multiplication, and division
• Strong attention to detail and a commitment to providing excellent work product
• Strong analytical and problem-solving skills
• Commitment to discretion when working with sensitive and confidential information
• Client focused with the ability to quickly develop organizational astuteness and produce work within the attorneys’ and clients’ parameters and in support of the Firm’s guidelines and corporate branding
• Preferred Knowledge of Adobe products, iManage, Numbering Assistant, DocXtools, and Litera Experience in a large law firm

Salary Information

NY Only: The estimated base salary range for this position is $115,000 to $130,000 at the time of posting. The actual salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. This role is exempt meaning it is not overtime pay eligible. Simpson Thacher will not sponsor applicants for work visas for this position.

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Simpson Thacher & Bartlett is committed to a collegial work environment in which all individuals are treated with respect and dignity. The Firm prohibits discrimination or harassment based upon race, color, religion, gender, gender identity or expression, age, national origin, citizenship status, disability, marital or partnership status, sexual orientation, veteran’s status or any other legally protected status. This Policy pertains to every aspect of an individual’s relationship with the Firm, including but not limited to recruitment, hiring, compensation, benefits, training and development, promotion, transfer, discipline, termination, and all other privileges, terms and conditions of employment.

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Simpson Thacher & Bartlett LLP is one of the world’s leading international law firms. The Firm was established in 1884 and has approximately 2,000 lawyers. Headquartered in New York with offices in Beijing, Boston, Brussels, Dallas, Hong Kong, Houston, London, Los Angeles, Luxembourg, Palo Alto, San Francisco, São Paulo, Tokyo and Washington, D.C., the Firm provides coordinated legal advice and transactional capability to clients around the globe.