Remote WMS/WES/WCS Software Support Engineer

Designed Conveyor Systems (DCS); Franklin (TN); Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salaries and health benefit

401(k) with 5% match

Discretionary Profit-Sharing Program

Flexible PTO

Casual, collaborative work environment

Company events and team activities

Job summary

Designed Conveyor Systems (DCS) is seeking a Software Support Engineer to assist customers with complex conveyor and robotics systems. You will troubleshoot WMS/WES/WCS software, analyze Windows and Linux environments, and work with our QA and Implementation teams to resolve issues while maintaining strong customer relationships.

The ideal candidate has a BS in CS or related field, 2+ years of experience, and a patient, collaborative approach.

Qualifications

• BS in Computer Science or related field or equivalent experience.
• 2+ years of experience in warehouse systems (WMS/WES/WCS) and related support.
• Familiarity with warehouse distribution and fulfillment centers.
• Excellent troubleshooting and written/verbal communication skills.
• Willingness to participate in a 24/7 on-call rotation with rapid response times.
• Strong customer service mindset and cross-functional collaboration.
• Ability to manage competing priorities and timelines.

Responsibilities

• Provide software support for customers with complex conveyor and robotics systems.
• Remote into customer environments to troubleshoot and resolve issues.
• Review Windows server status, services, and event logs to identify problems.
• Troubleshoot Linux environments and analyze configuration files and logs.
• Apply knowledge of software architecture, databases, and cloud services.
• Coordinate with QA/Implementation teams to develop SME knowledge.
• Document troubleshooting steps and resolutions for root-cause analysis.
• Maintain records of customer interactions, warranties, and service orders.
• Follow up on unresolved issues and escalate where necessary.

Education

Bachelor's Degree in Computer Science or related field

2+ years of related experience in WMS/WES/WCS

Strong troubleshooting and communication skills

Patient and collaborative approach

Tools

Windows Server

Linux

TCP/IP networking

Job description

Designed Conveyor Systems (DCS) is seeking a Software Support Engineer to assist customers with complex conveyor and robotics systems. You will troubleshoot WMS/WES/WCS software, analyze Windows and Linux environments, and work with our QA and Implementation teams to resolve issues while maintaining strong customer relationships.

The ideal candidate has a BS in CS or related field, 2+ years of experience, and a patient, collaborative approach.