Remote Wireless Customer Support & Upsell Specialist

European Wax Center; United States; Remote; USD 30,000 - 33,000; Full time

Benefits offered by this job

Paid personal time off

Health, vision, and dental benefits

401(k) with matching contributions

Tuition reimbursement program

Job summary

European Wax Center is hiring for a customer service position focused on handling inbound calls related to wireless accounts. Candidates should have a sales-focused mindset and at least 1 year of customer service experience, including 6 months in a virtual setting.

The position offers a salary between $14.50 to $16.00 per hour with a 40-hour work week, along with comprehensive benefits such as paid personal time off and health, vision, and dental plans. A consistent schedule is required, with shifts any day of the week.

Qualifications

• Minimum 1 year of customer service or sales experience.
• At least 6 months in a virtual call center setting.
• Must pass a background screening and be legally permitted to work in the United States.

Responsibilities

• Handle inbound calls from customers seeking assistance.
• Deliver world‑class customer service with empathy.
• Utilize product knowledge to troubleshoot and solve concerns.
• Process orders and update accounts.

Skills

Exceptional communication skills

Active listening skills

Sales-focused mindset

Ability to build rapport

Education

GED or high school diploma

Job description

European Wax Center is hiring for a customer service position focused on handling inbound calls related to wireless accounts. Candidates should have a sales-focused mindset and at least 1 year of customer service experience, including 6 months in a virtual setting.

The position offers a salary between $14.50 to $16.00 per hour with a 40-hour work week, along with comprehensive benefits such as paid personal time off and health, vision, and dental plans. A consistent schedule is required, with shifts any day of the week.