Remote Medical Imaging Support Specialist

Healthmark Group; United States; Remote; USD 27,552 - 41,328; Part time

Benefits offered by this job

Medical, dental, and vision insurance

401k matching

Paid time off

Paid volunteer day

Job summary

A healthcare technology company is seeking a Customer Support Specialist who will handle customer inquiries and technical issues related to medical imaging software. The successful candidate will possess experience in Windows and Office 365, excellent communication skills, and a strong customer-service orientation. The role involves troubleshooting, managing support tickets, and providing product assistance. This is a remote, hourly position requiring coverage from 12pm to 9pm EST.

Qualifications

• 1+ years of working knowledge of common information technologies and systems.
• Proven ability to troubleshoot common IT problems.
• Excellent verbal and written communication skills.
• Strong customer-service orientation, demonstrating empathy and patience.

Responsibilities

• Respond promptly to inbound phone calls and inquiries.
• Triage and manage support tickets using Zendesk.
• Troubleshoot user issues related to data transfers and connectivity.
• Provide guidance on product features and usage.

Skills

Windows

Windows Server

Office 365

Technical troubleshooting

Customer service

Basic networking knowledge

Tools

Zendesk

Job description

A healthcare technology company is seeking a Customer Support Specialist who will handle customer inquiries and technical issues related to medical imaging software. The successful candidate will possess experience in Windows and Office 365, excellent communication skills, and a strong customer-service orientation. The role involves troubleshooting, managing support tickets, and providing product assistance. This is a remote, hourly position requiring coverage from 12pm to 9pm EST.