Remote Weekend Care Coordinator, Michigan

Centria; Farmington Hills (MI); Remote; USD 2,400 - 3,200; Part time

Job summary

Centria seeks a Part-Time On-Call Representative to manage after-hours in-home care delivery across Michigan. The role operates remotely in a high-pressure, time-sensitive environment and coordinates care logistics with Client Service Managers to ensure client coverage.

Note: Remote position, but candidates must reside in Michigan to attend mandatory initial training at our Farmington Hills, MI HQ. Training is in-person prior to starting remote shifts.

Qualifications

• Preferred Background: Medical, Call Center, or EMS experience is strongly preferred.
• Education/Experience: Bachelor’s degree or equivalent professional experience.
• Location Requirement: Must reside in Michigan and be able to commute to Farmington Hills for training.

Responsibilities

• Complete required in-office training at the Farmington Hills HQ.
• Answer all incoming calls during the shift, returning missed calls within 10 minutes.
• Communicate effectively with clients, field staff, CSMs, and Operational Directors.
• Fill open home-care shifts strategically while managing margins, utilization, and minimizing overtime/high pay rates.
• Assist staff with basic tablet issues and submit IT support tickets when necessary.
• Schedule or update client shifts within the EMR system.
• Maintain calm, professional composure and apply critical thinking during high-stress situations.

Skills

Customer-facing

Critical thinking

Negotiation

Documentation

Communication

Education

Bachelor’s degree or equivalent professional experience

Tools

EMR systems

Job description

Centria seeks a Part-Time On-Call Representative to manage after-hours in-home care delivery across Michigan. The role operates remotely in a high-pressure, time-sensitive environment and coordinates care logistics with Client Service Managers to ensure client coverage.

Note: Remote position, but candidates must reside in Michigan to attend mandatory initial training at our Farmington Hills, MI HQ. Training is in-person prior to starting remote shifts.