Remote VP of Operations, Professional Services

your Jared; Northern (KY); Hybrid; USD 170,000 - 200,000; Full time

Benefits offered by this job

Health coverage

Retirement-plan match

Job summary

Urrly seeks a senior operating leader to run a 40-person Delivery/PMO, owning delivery performance, staffing, utilization, budgets, and margin. You will partner with the CEO on strategy, growth, and acquisition integration to drive revenue, profitability, and client outcomes.

You will report to the CEO and shape operating cadence, pricing, and post‑merger integration; a genuine hands-on, accountability‑driven leader is required to scale this fast-moving, relationship‑driven business.

Qualifications

• 7+ years leading delivery, programs, and teams in professional services.
• Strong fluency in utilization, capacity, hours billed, contracts, and margins.
• Proven track record scaling operations through acquisitions.

Responsibilities

• Lead and develop the Delivery/PMO leader and Capability Leads through clear goals, 1:1s, performance conversations, and real accountability.
• Build a trusted cadence for staffing, capacity, delivery reviews, escalations, resource allocation, and portfolio performance.
• Create visibility into where delivery makes or loses money by project, capability, and person—and act on the findings.
• Improve utilization, hours billed, budget and contract achievement, scope discipline, quality, and gross margin.
• Review scopes, budgets, schedules, staffing assumptions, pricing, and complex pursuits before commitments become delivery problems.
• Make final allocation, people, budget, and scope calls when issues cannot be resolved at the leadership level.
• Replace recurring workarounds and individual heroics with repeatable practices that scale with revenue and headcount.
• Serve as executive sponsor for significant accounts and bring senior operating judgment to client, CEO, and business-development conversations.
• Lead the delivery-side integration of future acquisitions.

Skills

Leadership

Delivery economics

Strategic thinking

M&A integration

Commercial acumen

People management

Education

MBA

Bachelor's degree

Tools

PSA

ERP systems

Delivery-operations platforms

Job description

Urrly seeks a senior operating leader to run a 40-person Delivery/PMO, owning delivery performance, staffing, utilization, budgets, and margin. You will partner with the CEO on strategy, growth, and acquisition integration to drive revenue, profitability, and client outcomes.

You will report to the CEO and shape operating cadence, pricing, and post‑merger integration; a genuine hands-on, accountability‑driven leader is required to scale this fast-moving, relationship‑driven business.