Remote VP of Customer Success - Scale in Construction Tech

RIVET Work; Detroit (MI); Hybride; USD 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Equity packages

Health insurance

401(k) matching

Employee stock options

Free on-site parking

Vacation and paid holidays

Free weekly lunches

Résumé du poste

RIVET is seeking a Vice President of Customer Success to build and lead the function responsible for how customers implement, adopt, and gain lasting value from our platform. You will report to the CEO and partner with sales and product leadership while shaping how a modern CS org should run.

The role is based in Detroit or Kansas City, with remote consideration for an exceptional match. You will scale from hands-on impact to building the organization, processes, and metrics that support growth.

Qualifications

• Bachelor's degree or equivalent professional experience.
• Experience scaling customer success from hundreds to thousands of customers.
• Direct, individual-contributor experience across account management, implementation, and customer support.

Responsabilités

• Build and lead a high-performing customer success function spanning account management, implementations, and support.
• Personally lead select implementations, setting the standard for faster adoption and value.
• Own gross revenue retention and lead renewal conversations proactively.
• Bring operational rigor and clear metrics to customer lifecycle health.
• Hire, coach, and develop a scalable team of managers and ICs.
• Advocate for the customer and influence product and strategy decisions.

Connaissances

Account management

Implementation

Customer support

Leadership

Travel flexibility

Formation

Bachelor's degree

Description du poste

RIVET is seeking a Vice President of Customer Success to build and lead the function responsible for how customers implement, adopt, and gain lasting value from our platform. You will report to the CEO and partner with sales and product leadership while shaping how a modern CS org should run.

The role is based in Detroit or Kansas City, with remote consideration for an exceptional match. You will scale from hands-on impact to building the organization, processes, and metrics that support growth.