Remote VP, Client Success & Insights

Gallagher; Chicago (IL); Remote; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities and O

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher Bassett seeks a Vice President of Client Success & Insights to lead client experience and leverage data to drive strategy. This role partners with executive teams to improve onboarding, service delivery, and retention, while building dashboards and performance frameworks that translate data into actionable leadership decisions.

Remote-friendly, high-impact opportunity with global reach. The candidate will guide initiatives, develop business cases, and ensure measurable results across

Qualifications

• Requires a University Degree or equivalent experience and minimum 10 years prior relevant experience.
• Experience leading client success, customer experience, or strategy initiatives is preferred.
• Strong analytical and problem-solving skills with the ability to translate insights into action.

Responsibilities

• Evaluate the end-to-end client experience across onboarding, implementation, service delivery, reporting, billing, and ongoing account support.
• Partner with client-facing teams to identify pain points, service gaps, and opportunities to improve the overall client experience.
• Develop and promote client experience best practices across the organization.
• Leverage Voice of Customer feedback, retention trends, satisfaction scores, and client insights to identify opportunities for improvement.
• Support initiatives that improve client retention, engagement, advocacy, and overall satisfaction.
• Partner with leadership teams to evaluate business performance and identify key drivers of client retention, growth, and operational effectiveness.
• Establish dashboards, reporting frameworks, and performance reviews that support executive decision-making.
• Translate complex data into actionable recommendations for leadership.
• Lead initiatives aimed at improving the client experience and overall business performance.
• Conduct business diagnostics and identify opportunities to improve processes, workflows, and organizational effectiveness.
• Develop recommendations, business cases, and implementation plans for improvement initiatives.
• Monitor outcomes and ensure initiatives deliver measurable results.
• Partner across Client Services, Operations, Sales, Finance, Technology, and Executive Leadership to drive alignment and execution.

Skills

Strategic Thinking

Analytical Problem Solving

Process Design and Improvement

Cross-Functional Collaboration

Communication

Education

University Degree or equivalent experience

Job description

Gallagher Bassett seeks a Vice President of Client Success & Insights to lead client experience and leverage data to drive strategy. This role partners with executive teams to improve onboarding, service delivery, and retention, while building dashboards and performance frameworks that translate data into actionable leadership decisions.

Remote-friendly, high-impact opportunity with global reach. The candidate will guide initiatives, develop business cases, and ensure measurable results across