Remote VMO Manager: MSP Governance & Value Realization

Sedgwick Claims Management Services Ltd; Town of Texas, Northern (WI, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Sedgwick Claims Management Services Ltd seeks an experienced VMO Manager to establish and run the vendor management office within Technology, optimizing MSP governance, performance, and value realization.

You will partner with Security, Risk, Legal, Procurement and Finance to ensure compliance, contract alignment, and measurable business outcomes across MSP engagements, focusing on governance, dashboards, and continuous improvement.

Qualifications

• Bachelor’s degree in IT, Business, or related field; MBA preferred.
• 8+ years in vendor management, service delivery, IT operations in a technology organization.
• Experience designing and operating governance models, KPIs, and risk mitigation.

Responsibilities

• Designs and operates the VMO governance framework for MSPs.
• Maintains contracts, SOWs, amendments, obligations, and renewal calendars; ensure policy alignment.
• Drives compliance with regulatory, security, and data privacy requirements.
• Creates and manages a portfolio view of MSP engagements—status, risks, financials, outcomes.
• Fosters exec-level engagement with vendors including escalations and remediation planning.

Skills

Vendor management

Governance

Stakeholder management

Problem solving

Data analysis

Education

Bachelor’s degree in IT/Business

MBA or equivalent preferred

Tools

ServiceNow

BI / Analytics

Job description

Sedgwick Claims Management Services Ltd seeks an experienced VMO Manager to establish and run the vendor management office within Technology, optimizing MSP governance, performance, and value realization.

You will partner with Security, Risk, Legal, Procurement and Finance to ensure compliance, contract alignment, and measurable business outcomes across MSP engagements, focusing on governance, dashboards, and continuous improvement.