Remote Visa & Artist Member Advisor

The Asian American Arts Alliance, Inc.; United States; Remote; USD 61,000 - 75,000; Full time

Job summary

Fractured Atlas is seeking a fully remote Visa Services & Member Advisor to join the Programs team. The role blends international artist visa consultation with fiscal sponsorship operations, supporting artists across the U.S. and collaborating with attorneys, staff, and members.

You will manage deadlines, respond to inquiries, educate members on policies, and help streamline workflows in a fast-paced nonprofit environment.

Qualifications

• 1–2 years of experience with web-based software (Slack, Google Drive, Airtable, Trello, Zendesk).
• Excellent written and verbal communication skills.
• Strong organizational skills with attention to detail.
• Ability to manage multiple priorities in a remote role.
• Strong customer service skills with patience and empathy.
• Fluent in written and spoken English.

Responsibilities

• Evaluate artist visa materials against internal procedures and review criteria.
• Correspond with international artists, petitioners, and attorneys on status and next steps.
• Maintain records and track consultation requests throughout the review process.
• Escalate complex cases to Programs Managers as needed.
• Draft and deliver peer letters of consultation with deadlines awareness.
• Maintain confidentiality with sensitive immigration and legal documents.
• Stay updated on USCIS changes and adapt workflows accordingly.
• Respond to member inquiries by phone and email about programs and services.
• Educate members on fiscal sponsorship policies and resources.
• Conduct onboarding calls and manage email communications with artist members.

Skills

Excellent written and verbal comms

Strong organizational skills

Remote work capability

Customer service mindset

Fluent English

Tools

Zendesk

Slack

Google Drive

Airtable

Trello

Job description

Fractured Atlas is seeking a fully remote Visa Services & Member Advisor to join the Programs team. The role blends international artist visa consultation with fiscal sponsorship operations, supporting artists across the U.S. and collaborating with attorneys, staff, and members.

You will manage deadlines, respond to inquiries, educate members on policies, and help streamline workflows in a fast-paced nonprofit environment.