Visa Services & Member Advisor

The Asian American Arts Alliance, Inc.; United States; Remote; USD 61,000 - 75,000; Full time

Job summary

Fractured Atlas is seeking a fully remote Visa Services & Member Advisor to join the Programs team. The role blends international artist visa consultation with fiscal sponsorship operations, supporting artists across the U.S. and collaborating with attorneys, staff, and members.

You will manage deadlines, respond to inquiries, educate members on policies, and help streamline workflows in a fast-paced nonprofit environment.

Qualifications

• 1–2 years of experience with web-based software (Slack, Google Drive, Airtable, Trello, Zendesk).
• Excellent written and verbal communication skills.
• Strong organizational skills with attention to detail.
• Ability to manage multiple priorities in a remote role.
• Strong customer service skills with patience and empathy.
• Fluent in written and spoken English.

Responsibilities

• Evaluate artist visa materials against internal procedures and review criteria.
• Correspond with international artists, petitioners, and attorneys on status and next steps.
• Maintain records and track consultation requests throughout the review process.
• Escalate complex cases to Programs Managers as needed.
• Draft and deliver peer letters of consultation with deadlines awareness.
• Maintain confidentiality with sensitive immigration and legal documents.
• Stay updated on USCIS changes and adapt workflows accordingly.
• Respond to member inquiries by phone and email about programs and services.
• Educate members on fiscal sponsorship policies and resources.
• Conduct onboarding calls and manage email communications with artist members.

Skills

Excellent written and verbal comms

Strong organizational skills

Remote work capability

Customer service mindset

Fluent English

Tools

Zendesk

Slack

Google Drive

Airtable

Trello

Job description

OVERVIEW

Fractured Atlas is seeking a full-time Visa Services & Member Advisor for their expanding Programs team. Fractured Atlas is a national, fully remote nonprofit arts service organization. Their work is guided by the belief that some of the boldest, most urgent creative work happens outside of institutions, led by individual artists, emerging collectives, and grassroots organizations. Their mission is to make the journey from inspiration to living practice more accessible and equitable for artists and creatives. They run the largest fiscal sponsorship program in the country, supporting thousands of active projects in every creative medium across all 50 states. Through fundraising tools, educational resources, visa letters, community programming, and 1-on-1 support, they help artists access the funding, time, and community they need to make the art the world needs.

This position will serve as the primary reviewer and point of contact for international artist visa applications, while also interacting with their member artists on a day-to-day basis. They expect that this role will be approximately 50% international artist visa service support (managing deadlines for peer letters of consultation, emailing lawyers and international artists, reviewing application materials, etc.) and 50% fiscal sponsorship operations support (general administration, member-facing support, and operational support across the fiscal sponsorship program). This position does not provide legal advice or determine immigration eligibility. Training on Fractured Atlas’s Fiscal Sponsorship and Visa Consultation procedures will be provided.

The successful candidate will be an engaging and tactful communicator who has an enthusiasm for the arts, is incredibly detail-oriented, has excellent time management skills, possesses a high level of patience and understanding (particularly as it relates to explaining the same information multiple times), knows when to take initiative, direction, and cease moving forward, and is able to operate and respond in a fast-paced environment while remaining calm and collected. Candidates with prior work experience in the international visa space, arts administration, and/or customer service will likely excel.

Since Fractured Atlas works virtually, this position will require self-motivation and will operate under remote supervision by the Associate Director of Experience & Operations.

At Fractured Atlas, they work hard towards supporting their mission but they also understand that work is just one part of life and support team members having full and robust lives outside of work. Their organizational culture embraces people who:

• Are curious and excited by opportunities to better their services, their systems, and themselves.
• Seek out challenging problems and are comfortable with high-risk, high-impact efforts.
• Are agile, creative problem solvers with a focus on concrete results.
• Invest their time in quality work and giving others their respect and support.

Additionally, at Fractured Atlas they work to adhere to anti-racism and anti-oppression principles (bit.ly/ARAOguidelines) in all areas of their internal and external work. This commitment is grounded in their belief that change is possible, and that their work and that of the artistic community as a whole will grow stronger as oppression is eliminated.

In their current phase of this journey towards being an Anti-Racist Anti-Oppressive organization, the whole staff is engaged in all staff ARAO meetings led by rotating teams and undergo training as part of their onboarding process. They recognize that they do not have all of the answers as they pursue this work. This work will continue to shift as the Fractured Atlas team changes. They ask that new team members join as they continue to learn, practice, and grow in this work. Learn more about what it’s like to work at Fractured Atlas here: bit.ly/HWW-Homepage.

LOCATION

This position is U.S.-based and 100% virtual (with travel about 1-2 times per year*). You can live anywhere in the country but most meetings fall during a 9 AM-6 PM EST window.

Full staff and team in person/hybrid gatherings 1-2 times a year, but they respect that individuals have different risk levels with travel and will work with employees to determine what is possible, with consideration for what is unsafe or uncomfortable for team members.

COMPENSATION

This is a full-time non-exempt position. Salary is $68,016 ($32.70/hour). Fractured Atlas has fixed-tier compensation, so everyone at each tier makes the same. Learn more about their compensation structure here: bit.ly/HWW-Compensation.

Benefits

• employer-contributed dental, vision, medical insurance
• flexible spending account
• employer-contributed 401K plan
• commuter benefits
• professional development allowance
• ticket and staff donation allowance for artist member projects
• internet and cell-phone stipend
• workplace supplies allowance
• unlimited paid vacation days
• paid sick days
• paid family and medical leave
• half-day Fridays (full time is 36 hours)
• a casual but hard-working, friendly, and supportive work environment

COMMITMENT

Fractured Atlas is an equal opportunity employer that values diversity, equity, and inclusion (read more about their Anti-Racism and Anti-Oppression commitment here: bit.ly/ARAOguidelines). They do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

POSTING DATE

October 7th, 2026. Deadline for submissions is October 21st, 2026 at 11:59 PM Pacific Time.

Requirements

MAJOR DUTIES & RESPONSIBILITIES

International Artist Visa Consultation Operations (Approximately 50%)

• Evaluate extensive artist visa application materials against established internal procedures and review criteria
• Correspond with international artists, petitioners, and immigration attorneys regarding missing documentation, application status, and next steps
• Maintain accurate records and track consultation requests throughout the review process
• Escalate complex cases, policy questions, and exceptions to Programs Managers
• Accurately draft and deliver peer letters of consultation while efficiently prioritizing competing deadlines
• Maintain confidentiality while handling sensitive immigration and legal documentation
• Communicate and stay up to date on changes to USCIS’s regulations on the international visa process and update Fractured Atlas’s workflows and internal documentation accordingly

Fiscal Sponsorship Operations (Approximately 50%)

• Respond to member and client inquiries by phone and email regarding Fractured Atlas programs and services
• Educate members on fiscal sponsorship policies, procedures, and available resources
• Conduct consultative and onboarding calls and manage extended email communication with artist members using Zendesk
• Review and approve fundraising materials, including individual appeals, crowdfunding campaigns, and profile updates
• Demonstrate how to access their software tools and provide walk-through support as needed to artist members
• Troubleshoot login and other basic access issues with artist members
• Support cross-functional operational initiatives and special projects as assigned, such as webinar facilitation, member education events, and other department priorities
• Other duties as assigned to support the team and their members

QUALIFICATIONS

Required

• 1-2 years of experience or strong familiarity with web-based software (Slack, Google Drive, Airtable, Trello, Zendesk, or any ticketing or CRM software)
• Excellent written and verbal communication skills
• Strong organizational skills and exceptional attention to detail
• Ability to manage multiple priorities while maintaining accuracy
• Strong customer service skills with patience, professionalism, and empathy
• Ability to work independently in a fully remote environment
• Comfortable communicating with members, artists, attorneys, and colleagues via phone and email
• Experienced with quickly and accurately digesting complex documentation, applying evaluation criteria consistently, and synthesizing key details
• Fluent in written and spoken English

Preferred

• Strong preference for experience in legal intake, U.S. immigration law, or a comparable high-volume professional client-intake environment
• Experience handling sensitive information
• Experience in nonprofit customer support, arts administration, higher education, compliance, fundraising, or a service-oriented environment
• Interest in supporting artists and creative communities