Remote Veterinary Care Advocate

Chewy; United States; Remoto; USD 20.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

401(k)

Competitive pay

Descrizione del lavoro

Chewy Veterinary Care is hiring full-time Veterinary Care Representatives to support pet parents and veterinary practices through compassionate, high-quality customer service. This remote role requires living within a commutable distance to our local-area practices for occasional in-person support.

You will handle inbound calls, schedule appointments, answer service questions, and collaborate with teams using Zoom and Slack.

Competenze

• 1-3+ years of small animal veterinary or related industry experience.
• Strong multitasking skills in a fast-paced, virtual call center environment.
• Comfort using multiple computer systems and navigating online resources.

Mansioni

• Handle inbound calls from pet parents, veterinary practices, pharmacies, and vendors.
• Schedule, reschedule, and manage wellness, sick, surgical, and urgent appointments.
• Answer questions about services and assist with appointment-related needs.
• Conduct follow-ups and outreach for prior medical requests and authorizations.
• Research and resolve customer issues using active listening and problem-solving skills.
• Collaborate with teams and leaders using virtual tools (Zoom, Slack).

Conoscenze

Customer service

Multitasking

Call center

Active listening

Pet care

Strumenti

Zoom

Slack

CRM systems

Descrizione del lavoro

Chewy Veterinary Care is hiring full-time Veterinary Care Representatives to support pet parents and veterinary practices through compassionate, high-quality customer service. This remote role requires living within a commutable distance to our local-area practices for occasional in-person support.

You will handle inbound calls, schedule appointments, answer service questions, and collaborate with teams using Zoom and Slack.