Veterinary Care Representative

Chewy; Goodyear (AZ); Remote; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k)

Growth opportunities

Job summary

Chewy Veterinary Care is hiring a full-time Veterinary Care Representative to support pet parents and veterinary practices through compassionate, high-quality customer service. This primarily remote role requires living within a commutable distance to our local-area practices for occasional in-person support.

In this role you will handle inbound calls, schedule and manage wellness and urgent appointments, answer questions about services, and collaborate with teams using Zoom and Slack.

Qualifications

• 1-3+ years of small animal veterinary or related industry experience.
• Strong multitasking skills in a fast-paced, virtual call center environment.
• Comfort using multiple computer systems and navigating online resources.
• Flexibility to adjust schedule and work overtime as needed.
• Ability to maintain confidentiality and pass a background check.

Responsibilities

• Handle inbound calls from pet parents, veterinary practices, pharmacies, and vendors.
• Schedule, reschedule, and manage wellness, sick, surgical, and urgent appointments.
• Answer questions about services and assist with appointment-related needs.
• Conduct follow-ups and outreach for prior medical requests and authorizations.
• Research and resolve customer issues using active listening and problem-solving skills.
• Collaborate with teams and leaders using virtual tools (Zoom, Slack).

Skills

Small animal veterinary

Call center multitasking

Multiple systems

Overtime flexibility

Background check okay

Tools

Zoom

Slack

Job description

Job Description

Veterinary Care Representative (Remote)

Pay: $17.50/hour

Remote: Must reside in one of the following states -- Arizona, Florida, Texas

Chewy Veterinary Care is hiring full-time Veterinary Care Representatives to support pet parents and veterinary practices through compassionate, high-quality customer service. This role is primarily remote but requires living within a commutable distance to our local-area practices for occasional in-person support.

If you enjoy helping others, working with pets, and engaging in meaningful conversations, this could be the purr-fect opportunity!

What You’ll Do

• Handle inbound calls from pet parents, veterinary practices, pharmacies, and vendors
• Schedule, reschedule, and manage wellness, sick, surgical, and urgent appointments
• Answer questions about services and assist with appointment-related needs
• Conduct follow-ups and outreach for prior medical requests and authorizations
• Research and resolve customer issues using active listening and problem-solving skills
• Collaborate with teams and leaders using virtual tools (Zoom, Slack)

What You’ll Need

• 1-3+ years of small animal veterinary or related industry experience
• Strong multitasking skills in a fast-paced, virtual call center environment
• Comfort using multiple computer systems and navigating online resources
• Flexibility to adjust schedule and work overtime as needed
• Ability to maintain confidentiality and pass a background check

Remote & Technical Requirements

• Dedicated, distraction-free workspace suitable for webcam use
• Wired high-speed internet (30 Mbps download / 10 Mbps upload minimum)
• Cell phone or tablet for two-factor authentication
• Chewy provides all required equipment

Why Chewy

• Inclusive, supportive culture where you belong
• Opportunities for growth and development
• Competitive pay, medical & dental insurance, 401(k), and more
• Chance to make a real difference for pets and their families

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [e-mail].

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