Remote Veteran Claims Outreach Specialist

ForTheVeteran; Nashville (TN); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

PTO 2 weeks annually

Health insurance options

Professional development

Comprehensive training

Job summary

ForTheVeteran is seeking a Claims Outreach Specialist to advocate for veterans after VA disability decisions. You will guide clients through the process, provide clear instructions to access their Rating Letter, and maintain timely communications to keep cases moving smoothly.

This fully remote role emphasizes compassion, accuracy, and efficient case management. Responsibilities include proactive outreach, document handling in CRM, and collaboration with billing teams to ensure seamless handoffs

Qualifications

• Genuine passion for helping disabled veterans and making a positive impact.
• Clear and accurate information relay.
• Strong integrity and ethics.
• Excellent organizational and time-management skills.
• Comfortable working in a fully remote environment with reliable internet.

Responsibilities

• Deliver proactive and empathetic client outreach via calls, texts, and emails.
• Explain how to locate and securely send VA Rating Decision Letter through VA.gov.
• Follow up consistently to ensure receipt and SLA adherence.
• Upload letters and communications to the CRM with accuracy.
• Update client profiles with rating decisions and outcomes.

Skills

Empathy

Attention to detail

Communication

Organization

Remote work

Job description

ForTheVeteran is seeking a Claims Outreach Specialist to advocate for veterans after VA disability decisions. You will guide clients through the process, provide clear instructions to access their Rating Letter, and maintain timely communications to keep cases moving smoothly.

This fully remote role emphasizes compassion, accuracy, and efficient case management. Responsibilities include proactive outreach, document handling in CRM, and collaboration with billing teams to ensure seamless handoffs