Remote Veteran Benefits Admin Specialist

True Vet Solutions; Middleburg (FL); Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

Remote-first work

Medical, dental, vision coverage

Paid time off

Team gatherings

Job summary

True Vet Solutions is seeking a detail-oriented PTSD Administrative Clerk to support clinical operations through medical record management and administrative coordination. The role requires professional representation, strong communication, and proficiency in Microsoft 365 and Adobe Acrobat in a fast-paced setting.

The candidate should be highly organized with excellent confidentiality and independent work skills, enabling timely task completion and efficient client support across the PTSD

Qualifications

• High school diploma or equivalent required.
• 2–5 years’ experience in the medical field strongly preferred, with mental health exposure.
• Knowledge of medical terminology is essential.
• Excellent phone etiquette and verbal communication skills are required.
• Proficient with Microsoft 365 and Adobe Acrobat.
• Highly organized with strong time-management abilities.
• Ability to maintain confidentiality and professionalism.
• Ability to work independently to complete daily tasks.
• Strong problem-solving skills.

Responsibilities

• Answer incoming calls, initiate outreach via calls, texts, and emails to veterans.
• Welcome veterans to PTSD Dept and provide introductions to DBQ and iPTSD.
• Perform follow-up calls and coordinate with clients weekly.
• Monitor PTSD email and Keap, upload evidence to correct files.
• Respond to clients and keep PTSD Dept informed of issues.
• Manage electronic documents and files (Keap, emails, texts).
• Assist with gathering evidence and follow-up.
• Run monthly call campaigns and client contact.

Skills

Phone etiquette

Microsoft 365

Adobe Acrobat

Organizational skills

Confidentiality

Independent work

Problem solving

Medical terminology

Education

High school diploma or equivalent

Tools

Keap

Job description

True Vet Solutions is seeking a detail-oriented PTSD Administrative Clerk to support clinical operations through medical record management and administrative coordination. The role requires professional representation, strong communication, and proficiency in Microsoft 365 and Adobe Acrobat in a fast-paced setting.

The candidate should be highly organized with excellent confidentiality and independent work skills, enabling timely task completion and efficient client support across the PTSD