Remote PTSD Administrative Clerk — Veteran Benefits Support

True Vet Solutions; United States; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Remote-first work from anywhere in the

Job summary

True Vet Solutions is seeking a detail-oriented PTSD Administrative Clerk to support clinical operations with medical record management and administrative coordination. You will represent the organization professionally and work efficiently in a fast-paced environment, using Microsoft 365 and Adobe Acrobat to maintain records and communicate with veterans.

The role requires strong communication, organization, and independent work habits, plus the ability to handle confidential information and

Qualifications

• High school diploma or equivalent required.
• 2-5 years' experience in the medical field preferred (mental health a plus).
• Proficiency with Microsoft 365 and Adobe Acrobat.
• Knowledge of medical terminology.

Responsibilities

• Answer incoming calls, initiate outgoing calls, texts, and emails to veterans.
• Welcome veterans to PTSD Dept including DBQ, iPTSD, etc.
• Make follow-up calls and emails to clients weekly.
• Monitor PTSD email box and Keap; upload evidence to the correct file/location.
• Respond to clients and keep PTSD Dept informed of important issues.
• Electronic document/file management (Keap, emails, texts, drives).
• Assist with gathering evidence and follow-up.
• Monthly call campaigns and monthly client contacts.
• Schedule/coordinate hot seat phone calls and place on PTSD calendar.
• Perform any other assigned tasks.

Skills

Phone etiquette

Verbal communication

Organization

Time management

Confidentiality

Independent work

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft 365

Adobe Acrobat

Job description

True Vet Solutions is seeking a detail-oriented PTSD Administrative Clerk to support clinical operations with medical record management and administrative coordination. You will represent the organization professionally and work efficiently in a fast-paced environment, using Microsoft 365 and Adobe Acrobat to maintain records and communicate with veterans.

The role requires strong communication, organization, and independent work habits, plus the ability to handle confidential information and