PTSD Administrative Clerk

True Vet Solutions; Middleburg (FL); Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

Remote-first work

Medical, dental, vision coverage

Paid time off

Team gatherings

Job summary

True Vet Solutions is seeking a detail-oriented PTSD Administrative Clerk to support clinical operations through medical record management and administrative coordination. The role requires professional representation, strong communication, and proficiency in Microsoft 365 and Adobe Acrobat in a fast-paced setting.

The candidate should be highly organized with excellent confidentiality and independent work skills, enabling timely task completion and efficient client support across the PTSD

Qualifications

• High school diploma or equivalent required.
• 2–5 years’ experience in the medical field strongly preferred, with mental health exposure.
• Knowledge of medical terminology is essential.
• Excellent phone etiquette and verbal communication skills are required.
• Proficient with Microsoft 365 and Adobe Acrobat.
• Highly organized with strong time-management abilities.
• Ability to maintain confidentiality and professionalism.
• Ability to work independently to complete daily tasks.
• Strong problem-solving skills.

Responsibilities

• Answer incoming calls, initiate outreach via calls, texts, and emails to veterans.
• Welcome veterans to PTSD Dept and provide introductions to DBQ and iPTSD.
• Perform follow-up calls and coordinate with clients weekly.
• Monitor PTSD email and Keap, upload evidence to correct files.
• Respond to clients and keep PTSD Dept informed of issues.
• Manage electronic documents and files (Keap, emails, texts).
• Assist with gathering evidence and follow-up.
• Run monthly call campaigns and client contact.

Skills

Phone etiquette

Microsoft 365

Adobe Acrobat

Organizational skills

Confidentiality

Independent work

Problem solving

Medical terminology

Education

High school diploma or equivalent

Tools

Keap

Job description

Meet True Vet

At True Vet Solutions, we believe no veteran should have to fight alone for what they already earned.

Every day in America, veterans walk away from disability benefits they qualify for, not because they don't deserve them, but because the system meant to serve them is slow, confusing, and built to wear people down. We exist to change that. We stand between the veteran and the system, and we do not stop until they receive every benefit they earned.

We are a team of high-empathy, high-standards people doing work that actually matters. We answer the call when someone who served is at the end of their rope, and we turn it into an outcome that changes their life. The proof is in what our clients live:

• Tens of thousands of veterans represented
• $350M+ in lifetime benefits secured for the people who served
• 4.9-star client rating across 634 reviews

Where we're going.

We are not building a small shop that helps a few hundred veterans a year. There are millions of veterans in this country leaving earned benefits on the table, and we intend to reach them. We are building the most trusted veteran advocacy organization in America, and we are building it fast. If you are looking for a ceiling, this is the wrong place. If you are looking for a mission big enough to spend a career on, and a company moving fast enough for you to grow into the leader you're capable of becoming, keep reading.

The mission of this role

True Vet Solutions is seeking a detail-oriented and organized PTSD Administrative Clerk to support clinical operations through medical record management and administrative coordination. As a PTSD Administrative Clerk it is essential that you always represent True Vet Solutions in a professional and positive manner. The ideal candidate demonstrates strong communication skills, proficiency in Microsoft 365, proficiency in Adobe Acrobat and the ability to work efficiently in a fast-paced environment.

What you’ll own

• Answer incoming calls, initiate outgoing calls, texts, and emails to vets.
• Welcome vets to PTSD Dept including DBQ, iPTSD, etc.
• Outgoing calls, emails, texts - Introduction to PTSD Dept prior to DBQ and follow-up calls w/clients weekly.
• Monitors PTSD email box and Keap – uploads any evidence and/or information to appropriate file and/or location.
• Responds to clients and keeps PTSD Dept apprised of any important issues that may arise.
• Electronic Document/File Management (including but not limited to: Keap; emails; texts; PTSD and Vet drives).
• Assists with gathering evidence and follow-up.
• Monthly Call Campaign.
• Monthly Client Contact.
• Schedule/coordinate Hot Seat Phone Calls, place on PTSD Calendar and notify PTSD Team.
• Any other assigned tasks.

Requirements

• High school diploma or equivalent required.
• 2-5 years’ experience in the medical field.(Preferred experience in mental health.)
• Knowledge of medical terminology.
• Excellent phone etiquette and verbal communications skills.
• Proficient computer skills with emphasis on Microsoft 365 and Adobe Acrobat.
• Highly organized with strong time-management skills.
• Ability to maintain confidentiality and professionalism.
• Strong ability to work independently to complete all daily tasks required.
• Strong skills in problem solving.

What we offer you

• Daily coaching and real skill development, you will be sharper in six months than you have ever been.
• A clear path to grow; we promote from within and invest in the people who invest in the mission.
• A team that has your back, and a standard worth being held to.
• Work that lets you end the day knowing you changed the life of someone who served.

Benefits

• Remote-first work, from anywhere in the USA.
• Employer-sponsored medical, dental, and vision coverage.
• Paid time off and company-wide holidays.
• Hospitality experiences and team gatherings that make remote feel connected.

Our Core Values

Our values are the heart of this company. The right person for any role here recognizes themselves in each of them.

Empathy, Without Exception.

Every veteran is a person who served, not a case number. We lead with understanding and we hold that standard on the hardest days, in the longest calls, with the most frustrated client. Empathy is the one thing we will never trade away.

Remarkable Character.

We do right by veterans when no one is watching. We tell each other hard truths with care, accept them with humility, and keep our words and our actions pointed at the same goal.

Relentless Advocacy.

We fight for every benefit a veteran earned, and we do not quit when the system pushes back. It is us against the issue, never us against the veteran, and never each other.

Competitive Greatness.

We hold ourselves to an elite standard because the people who served deserve elite representation. We compound small improvements into outsized results, and we build each other into leaders along the way.

True Vet Solutions is an equal opportunity employer. We hire for character and capability, and we welcome applicants of every background. Veterans and military spouses are strongly encouraged to apply.