Remote Vendor Success Specialist

PlanetBids; Los Angeles (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Flexible remote work

Unlimited PTO

Medical Insurance

Job summary

PlanetBids is seeking a Vendor Success Specialist to empower vendors, suppliers, and contractors using our e-procurement platform. You will guide onboarding, training, and ongoing support, ensuring a positive experience for the vendor community in the public sector space.

Join a fast-paced, client-focused team with flexible remote options, collaborative culture, and opportunities to engage in webinars, training, and product feedback to improve the platform for government clients.

Qualifications

• 2+ years of experience in customer support, vendor relations, or client success.
• Familiarity with government procurement processes is highly desirable.
• Strong communication skills—written and verbal with a professional tone.
• Proficiency in web browsers, CRM/ticketing tools (Zoho, Salesforce).
• Ability to explain technical concepts in simple terms.
• Comfortable working independently in a remote or hybrid environment.

Responsibilities

• Provide responsive, friendly, and solution-oriented support to inbound vendors via phone, email, and online ticketing systems.
• Guide vendors through registration, bid submission, compliance documentation, and other platform functions.
• Partner with Client Partnership team at a support level to assist in client touch and general response.
• Conduct live and recorded webinars, training sessions, and vendor workshops.
• Troubleshoot technical issues and elevate complex problems when necessary.
• Maintain accurate records of vendor interactions and resolutions in the support system (e.g., Zoho).
• Collaborate with internal teams to improve vendor experience and streamline support processes.
• Assist in the creation of training materials, FAQs, and knowledge base content.
• Participate in product testing and provide feedback to the product team.
• Represent the company at industry events, conferences, and vendor outreach sessions.
• Support proposal writing, RFP/RFI participation, and contract review as needed.
• Additional related duties as assigned by leader.

Skills

Customer support

Vendor relations

Government procurement

Communication

CRM tools

Remote work

Education

High school diploma or GED

Tools

Zoho

Salesforce

Microsoft Office

Google Workspace

Job description

PlanetBids is seeking a Vendor Success Specialist to empower vendors, suppliers, and contractors using our e-procurement platform. You will guide onboarding, training, and ongoing support, ensuring a positive experience for the vendor community in the public sector space.

Join a fast-paced, client-focused team with flexible remote options, collaborative culture, and opportunities to engage in webinars, training, and product feedback to improve the platform for government clients.