Remote Vendor Relations & SLA Specialist

NTT Limited; North Carolina; On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Employer 401(k) with company match

Paid time off

Life and AD&D insurance

Flexible spending or health savings

Job summary

NTT DATA is seeking a Vendor Relations Specialist to ensure client satisfaction by delivering services aligned to SLAs and contractual performance. The role oversees coordinated service delivery, contract lifecycle management, and escalation handling to maintain high performance with vendors.

Ideal candidates bring multi-national stakeholder experience, strong negotiation skills, and a solid background in supply chain or vendor management, with ITIL familiarity preferred.

Qualifications

• Bachelor's degree in supply chain management, marketing, business administration, or a related field.
• ITIL certification is preferable.
• Seasoned contract/supplier management experience in a multi-national environment.
• Proven stakeholder engagement experience and understanding of the contract lifecycle.

Responsibilities

• Responds to new or changed business needs and defines requirements for vendor contracts.
• Negotiates SLAs with vendors to meet business and client needs.
• Executes and signs contracts ensuring conformance to strategy and process.
• Monitors vendor performance against contracts and provides feedback to stakeholders.
• Manages contract renewals and termination dates with the commercial/contract teams.
• Acts as escalation point for vendor disputes to ensure service delivery per SLA.
• Supports vendor training and ensures implementation of service improvements.
• Collaborates in product/service implementation from vendors to ensure on-time delivery.

Skills

Stakeholder relationships

Communication skills

Vendor management

Negotiation

Contract lifecycle management

Problem solving

Business acumen

Initiative

Persuasion

Organizational skills

Education

Bachelor's degree in supply chain management, marketing, business administration, or related field

ITIL certification (preferable)

Job description

NTT DATA is seeking a Vendor Relations Specialist to ensure client satisfaction by delivering services aligned to SLAs and contractual performance. The role oversees coordinated service delivery, contract lifecycle management, and escalation handling to maintain high performance with vendors.

Ideal candidates bring multi-national stakeholder experience, strong negotiation skills, and a solid background in supply chain or vendor management, with ITIL familiarity preferred.