Remote Vendor Performance & Compliance Lead

Carrington Mortgage Services, LLC; Oregon; Ibrido; USD 71.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare plans

401(k) match

Training programs

Employee referral bonuses

Educational reimbursement

Employee discounts portal

Descrizione del lavoro

Carrington Mortgage Services, LLC is seeking a Vendor Management Supervisor to lead the national vendor operations from a remote home office. You will supervise the Vendor Management Specialists, drive compliance with SLAs, KPIs, and regulatory requirements across mortgage operations, including law firms, origination, and marketing vendors.

This role emphasizes remote leadership, policy development, training, risk assessment, and performance management to ensure timely, high-quality vendor

Competenze

• Five (5) or more years in mortgage servicing, auditing, finance, compliance or vendor management.
• Minimum of three (3) years in a lead or supervisory role with two or more people.
• Demonstrated experience in establishing, negotiating, and enforcing vendor contracts and service level agreements.

Mansioni

• Supervise the daily Vendor Management staff, set performance expectations, provide guidance and foster collaborative team culture to ensure meeting individual and department expectations.
• Regularly monitor and assess continuous compliance of all third-party vendors to regulatory and company internal policies.
• Conduct ongoing evaluation of vendors' adherence to all contractual obligations, including SLAs and overall compliance with industry regulations.
• Lead and motivate the vendor management staff, manage work distribution, and provide staff coaching and development opportunities.
• Maintain and evaluate department policies and procedures, forms, reports, training material, job aids and checklists, and collaborate enhancements as needed with internal stakeholders.
• Ongoing evaluation of department reports and vendor management system in order to maximize department effectiveness and quality.
• Conduct and socialize results of performance assessments with staff to identify strengths and areas of opportunity on a frequent basis.
• Oversee vendor risk assessments and due diligence, ensuring accuracy, completeness and regulatory compliance.
• Manage the review and processing of the monthly vendor scorecard and address performance issues with stakeholders.
• Oversee all third-party annual re-certification packages review and process; develop documents to address common issues with vendors.
• Oversees vendor onboarding and termination processes and collaborates with internal stakeholders to ensure adherence to policies and regulatory requirements.
• Review department exception reports and distribute to stakeholders; enhance reporting processes.
• Review and respond to internal and external audit requests as needed.
• Oversee reviews of on-site audit reports to ensure proper notification and remediation tracking.
• Manage escalated matters presented by staff and stakeholders.
• Exercise sound judgment and escalate concerns as appropriate.
• Perform other duties and special projects as assigned.

Conoscenze

Leadership experience

Analytical skills

Communication skills

Time management

Problem solving

Remote work capability

Collaboration

Sound judgment

Formazione

Bachelor's degree preferred

High school diploma or GED

Strumenti

MS Office

Outlook

SharePoint

Excel

Word

PowerPoint

Teams

Visio

Descrizione del lavoro

Carrington Mortgage Services, LLC is seeking a Vendor Management Supervisor to lead the national vendor operations from a remote home office. You will supervise the Vendor Management Specialists, drive compliance with SLAs, KPIs, and regulatory requirements across mortgage operations, including law firms, origination, and marketing vendors.

This role emphasizes remote leadership, policy development, training, risk assessment, and performance management to ensure timely, high-quality vendor