Remote Vendor Operations Manager: Field Quality & Dispatch

Fidium; Boise (ID); On-site; USD 69,000 - 105,000; Full time

Benefits offered by this job

401(k) matching

Medical, Rx, Dental and Vision

Disability insurance

Flexible spending account

Health savings account

Life insurance

Tuition reimbursement

Paid vacation and personal days

Paid holidays

Employee Assistance Program

Annual bonus program

Job summary

Fidium is seeking a remote-based Vendor Manager to oversee field-related vendor activities and ensure SOW compliance. This role interfaces with contract managers, field supervisors, and owners to maintain service quality and timely deliveries.

You will monitor KPIs, conduct field inspections, audit invoices, and manage onboarding/offboarding and escalations. Preference for candidates in Texas, New Hampshire, Maine, or Vermont, but remote work is possible.

Qualifications

• Experience managing vendor technicians and enforcing SOW requirements.
• Ability to interface with contract managers and field leads.
• Experience in field quality and safety inspections.
• Strong communication and issue-resolution skills.

Responsibilities

• Serve as the single point of contact for a vendor or vendors for field-related needs requiring an internal Fidium contact.
• Monitor and perform corrective actions for on-time arrivals, net promoter scores, suspended work, and dispatch status compliance.
• Manage onboarding/offboarding, schedule changes, terminations, garage moves, and other vendor needs.
• Partner with dispatch to monitor garage order activity, release dates and sales to allocate field resources.
• Maintain open lines of communication with firms to discuss KPIs, PIP's, current roadblocks and success stories
• Oversee all damage complaints and escalations from customers or local foremen; may include site inspections or customer communications
• Perform Field Quality and Safety Inspections – in person inspections and post-install inspections for quality control
• Perform post-installation phone interviews to review customer experience
• Review and audit invoices to ensure accuracy with work performed and alignment with SOW
• Charge back vendors when quality or invoices do not match SOW
• Review suspended jobs for validity and address issues with vendors
• Serve as a POC in regular cross-group meetings to ensure policy alignment

Skills

Vendor management

Project leadership

Quality assurance

SOW compliance

Cross-functional collaboration

Dispatch coordination

Job description

Fidium is seeking a remote-based Vendor Manager to oversee field-related vendor activities and ensure SOW compliance. This role interfaces with contract managers, field supervisors, and owners to maintain service quality and timely deliveries.

You will monitor KPIs, conduct field inspections, audit invoices, and manage onboarding/offboarding and escalations. Preference for candidates in Texas, New Hampshire, Maine, or Vermont, but remote work is possible.