Remote Vendor Operations Manager (TX/NH/ME/VT)

Fidium; Mosca (CO); On-site; USD 69,000 - 105,000; Full time

Benefits offered by this job

401(k) matching

Medical insurance

Dental insurance

Vision insurance

Disability insurance

FSA

HSA

Life insurance

Tuition reimbursement

Paid vacation

Paid holidays

Employee Assistance Program

Annual bonus

Job summary

Fidium is seeking a remote-friendly leader to manage and quality-check vendor field work, ensuring adherence to SOWs and contractual standards. The role oversees onboarding, dispatch alignment, KPI discussions, and incident escalations across multiple stakeholders.

Responsibilities include field inspections, post-installation follow-ups, invoice audits, and vendor charge-backs when discrepancies arise. Travel may be required and remote work is supported in select regions.

Qualifications

• Planning, organizing, coordinating, and controlling department activities.
• Accountable for costs, budgets, goals, and KPI results.
• Judgment within defined practices to select solutions.

Responsibilities

• Serve as single POC for vendor(s) for field-related needs.
• Monitor on-time arrivals, NPS, suspended work, and dispatch status.
• Manage onboarding, offboarding, and schedule changes.

Skills

Vendor management

Quality control

KPI monitoring

Project leadership

Team leadership

SOW compliance

Field inspections

Contract management

Dispute resolution

Process improvement

Job description

Fidium is seeking a remote-friendly leader to manage and quality-check vendor field work, ensuring adherence to SOWs and contractual standards. The role oversees onboarding, dispatch alignment, KPI discussions, and incident escalations across multiple stakeholders.

Responsibilities include field inspections, post-installation follow-ups, invoice audits, and vendor charge-backs when discrepancies arise. Travel may be required and remote work is supported in select regions.