Remote Vendor Operations Manager (TX/NH/ME/VT)

Fidium; Bangor (ME); On-site; USD 69,000 - 105,000; Full time

Benefits offered by this job

401(k) matching

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Flexible spending account

Health savings account

Life insurance

Tuition reimbursement

Paid vacation

Paid holidays

Employee Assistance Program

Annual bonus program

Job summary

Fidium is seeking a remote-friendly role focusing on managing vendor relationships and ensuring quality against the SOW. You will interface with contract managers, field supervisors, and owners to drive performance and compliance.

Responsibilities include onboarding/offboarding, scheduling, and coordinating field resources, with emphasis on KPI monitoring, safety inspections, and bill audit against SOW. Strong communication is essential, as is cross-team collaboration.

Qualifications

• Plans, organizes, and coordinates department activities.
• Aims for cost control, budgets, and KPI achievement.
• Judgment within defined practices and policies.

Responsibilities

• Serve as single POC for field/vendor needs.
• Monitor on-time arrivals and dispatch status.
• Onboard/offboard staff and manage schedule changes.
• Collaborate with dispatch and field teams to allocate resources.
• Communicate KPI results and address roadblocks.
• Oversee damage escalations and field quality inspections.
• Conduct post-installation customer interviews.
• Audit invoices against SOW and charge back when needed.
• Review suspensions for validity; discuss with vendors.
• Lead regular cross-group meetings to align policy and process.

Skills

Planning

Organizing

Coordination

Leadership

Policy knowledge

Communication

Vendor management

Tools

SOW management

Job description

Fidium is seeking a remote-friendly role focusing on managing vendor relationships and ensuring quality against the SOW. You will interface with contract managers, field supervisors, and owners to drive performance and compliance.

Responsibilities include onboarding/offboarding, scheduling, and coordinating field resources, with emphasis on KPI monitoring, safety inspections, and bill audit against SOW. Strong communication is essential, as is cross-team collaboration.